Riju C.V

Experience

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  The Park Hotels

  Jan 2005 - Jan 2010

  Trainee captain

  * Resolve customer complaints regarding food service.* Train workers in food preparation and in service, sanitation and safety procedures.* Observe and evaluate workers and work procedures to ensure quality standards, services and complete disciplinary write- ups.* Assign duties, responsibility and work stations to employees in accordance with work requirements.

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  Americana Hospitality Group

  Dec 2012 - Nov 2013

  Crew Supervisor

  In-charge of Restaurant operation.

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  Hotel Raj Park Chennai

  Jan 2014 - Oct 2014

  F & B Executive

  * Maintain high standard of operating standard.* Ensure that all team members are guest focused, team focused and city connected.* Ensure smooth running of daily services.* Manage and work with service staff to ensure high quality service is delivered on daily basis.* Build, increase sales and profits.* Ensure through regular monitoring of GSTS and feed back, prompt, efficient and accurate services to all the guest.* Handle any guest complaint.* Monitoring timing of guest experience.* Follow up on established training steps.* Assist in overall supervision of the department. Show less

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  Jaya Pushpam Hotel

  Mar 2015 - Mar 2017

  Restaurant Manager

  Duties & Responsibilities. –• Able to budgeting, planning and controlling the financial needs.• Quality control and operational efficiency.• Ability to program design and development.• Able to take responsibility of profit and loss.• Excellent communication and writing skills.• Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet.• Excellent project management skills.• Able to design program and development.• Responsible for other duties as assigned.• Responsible for planning menu, promotions and events and parties.• Tracking programs about sales for outlets are created.• Take all the responsibility of entire operations in Food & Beverage Department.• Price out of all menus for all Food & Beverage Outlets.• Responsible for writing programs to territory that help to know about the cost of food on daily basis or on a weekly basis.• Responsible for bringing food cost and wage budgets under budget.• Responsible for cost controlling for entire Food & Beverage Department. Show less

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  GRT Grand groups of hotel, THE LOTUS HOTEL

  Apr 2017 - now

  Assistant Manager Sales Marketing

  Day to day management of the sales team ensuring they are on track for achieving KPI’s.Setting sales and marketing KPI’s to manage activity within the team.Working with sales executives on approaches to building business.Training the sales team on sales techniques and giving advice.Ensuring the sales team update the CRM effectively with all appropriate data.Performance managing underperforming members of the sales team.Overseeing all marketing activity and ensuring it fits with the marketing strategy.Sending marketing emails to customers via the CRM.Managing the company’s social media accounts and posting relevant content.Arranging for the company to attend relevant industry events and conferences.Reporting on activities towards targets to the company directors.Researching potential target industries and customers.Attending meetings with customers alongside sales consultants.Putting together a content marketing strategy for the company.Making sure the company is Search Engine Optimised to maximise inbound sales opportunities. Show less

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  Epicure - Bespoke Banqueting (A Unit Of Pricol Gourment Pvt Ltd)

  Jun 2022 - now

  Sales Manager

  Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.Update action plans and financial objectives quarterly.Identify new markets and business opportunities and increase sales.Represent Hotels in various events and exhibition.Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.Provide the highest quality of service to the customer at all times.Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Show less