Julia Francesca Maje

Experience

• 

  MC Autos del Peru S.A.

  Mar 2015 - Feb 2016

  Quality Service Intern

  Participate in pilot project to measure after-sales customer satisfaction andrecognize difficult cases.Participate in after-sales service improvement pilot project, improving processflows to reduce service times and increase satisfaction rates.In charge of local adaptation of training material and new after-sales qualityand improvement tools.

• 

  MC Autos del Peru S.A.

  Jun 2016 - Dec 2018

  Prepare and update budget templates according to current needs.Analyze different patterns to find buying trends in our direct competitors.Control the arrival of key parts for the correct flow of units.Prepare benchmarking reports according to the required brand.Compilation of different sales channels to create and maintenance a database. Present monthly sales analysis of the automotive market and its projection.Prepare comparative reports (A2A) of the Mitsubishi and Fuso brand models.Prepare presentations for directory and factory.Marketing support activities. Create a database of the company's retail sales to keep a record of it.Process monthly data from the automotive market, helping to fill databases.Collect direct competitor prices on models and versions to improve analysis.

  • Planning Analyst

    Jan 2018 - Dec 2018

  • Planning Assistant

    Jan 2017 - Dec 2017

  • Planning Intern

    Jun 2016 - Dec 2016
• 

  SKBERGE PERU S.A.C.

  Jan 2019 - Jan 2022

  Planning Coordinator

  Project sales & stock of vehicles to place orders and verify stock ratios.Responsible for the activation process of vehicles for internal use.Supervise the PDI process with the operator and suppliers to keep the flow.Improve the guarantee process to reduce rejections from HQ.Supervise the recovery of guarantees for retail sales to minimize losses in FS.

• 

  Jooycar

  Jan 2022 - now

  - Supervise and coordinate daily activities of the operations areas, service cell and support.- Develop and implement operating procedures that improve efficiency and quality of the service, ensuring efficient use of resources.- Ensure excellence in customer service, including the effective management of complaints and claims.- Develop strategies to increase customer satisfaction and retention.- Analyze performance indicators related to operations, service and support that help make strategic decisions. Show less

  • Head of Operations

    Feb 2024 - now

  • Operations Leader

    Oct 2022 - Jan 2024

  • Development Commercial Lead LATAM

    Jan 2022 - Sept 2022