Ankur Manocha

Experience

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  Bharat Electronics

  Aug 2011 - Dec 2012

  Project Engineer

  Worked for delivering end to end digital solutions for projects governed by ministry of home affairs & state governments of Rajasthan & Chhattisgarh under Digital India Enablement scheme.Worked closely on two projects named as National Population Register Digitization & Socio Economic Caste Census program.Aim was to gather & refine data in digital registers to enable better analytics & reporting.Technology I used was majorly around Java & SQL, where the MVC patterns were reused to customize the state specific needs.This was one of the strategic contributions towards nation building & helped BEL to register a growth of 5 per cent over the turnover of Rs 5,704 crore during 2011-12Read more at:https://economictimes.indiatimes.com/industry/indl-goods/svs/engineering/navratna-defence-psu-bharat-electronics-clocks-rs-6010-crore-turnover-in-fy13/articleshow/19329477.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst Show less

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  GSPANN Technologies, Inc

  Dec 2012 - Oct 2013

  Production Support Engineer

  I joined GSPANN Technologies @ their offshore development center in Gurgaon as production support engineer, where I got a chance to expose myself with plethora of technologies to run & maintain. This huddle helped me to gain wider experience in building a strong technical understanding of how a large organizations operate in layers of technology products like salesforce, MS dynamics, SAP and other small in-house apps tailored to support customer orders @ Macy's & BloomingDale.This was the era of technology drifts towards websites & apps, better customer support & higher user satisfaction.I was majorly concentrating around supporting salesforce service cloud developments & platform enhancements via ALM process defined in the organization to work in waterfall model of release management & bug management.My experience & takeaways from this organization was majorly around learning salesforce platform & building stakeholder management skills while working in cross-country / offshore teams model. Show less

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  HCLTech

  Oct 2013 - May 2015

  Software Engineer

  Worked as a Salesforce Developer Support Tier-2 for Salesforce.com supporting Europe, Middle East and Asia Geo and also worked for a MNC Client.Key Skills:-Assisting developers / consultants / architects / customers about the best practices work with salesforce platform.Hands on experience in Apex, Visualforce, SOQL , SOAP API, REST API, Chatter API, JSON , JSWell aware of integration between TIBCO / Informatica to Salesforce.Well aware of Change Management using ChangeSets / ANT Deployments of Metadata API.Domains : Sales, Marketing, HR, Accounting.Certifications:-==========Salesforce Certified Administrator ( ADM -201 )Salesforce Cetified Developer ( DEV 401 )Salesforce Certified Advanced Developer MCQ Cleared ( DEV 501 )Oracle Certified Java Professional ( SCJP ) Show less

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  Deloitte

  Jun 2015 - Nov 2017

  Worked as a techno functional consultant for salesforce.com products like sales cloud and service cloud.Industry Experience: Media, Telecommunication, Radio, Oil & Gas, Manufacturing and Supply ChainServed both indian and global clients.Have strong experience over requirement gathering, development, customization and product knowledge.Have experience working agile across global teams and using agile accelerators.Additional Experience: Also have experience working as a pre-sales consultant in pitching salesforce.com product and conducting discovery workshops with the prospects. Have experience in converting discussions to POC and estimating requirements. Show less Working as a techno functional consultant for salesforce.com products like sales cloud and service cloud.Industry Experience: Media, Telecommunication, Radio, Oil & Gas, Manufacturing and Supply ChainServed both indian and global clients.Have strong experience over requirement gathering, development, customization and product knowledge.Have experience working agile across global teams and using agile accelerators.Additional Experience: Also have experience working as a pre-sales consultant in pitching salesforce.com product and conducting discovery workshops with the prospects. Have experience in converting discussions to POC and estimating requirements. Show less

  • Senior Consultant

    Dec 2016 - Nov 2017

  • Consultant

    Jun 2015 - Dec 2016
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  Shell

  Jan 2018 - now

  Worked towards forming a strong, dedicated delivery team to provide stable replacement of existing SAAS & IPAAS landscape using Salesforce Service, Sales Cloud & IVR using Mulesoft as middleware. Able to fit in Salesforce Sales Cloud, Service Cloud & IVR telephony using multi skilled team of practitioners.Adhering to product roadmap & prioritizations - delivering strategic tool with minimized operations, delivering enhancements & closely integrating with landscape to provide 360 customer info to account managers & customer ops.Owning overall technical designs & delivery, ensuring adherence towards best practices & capability building are key areas of accountability. Show less Worked closely with HR IT functions to develop & deliver salesforce service cloud & employee community to manage & operate employee operations while integrating with other SAAS applications to provide 360 view of employee engagements to HR Advisors. Delivered excellent products to HR organization using salesforce as SAAS based tool and opening up interaction channels with employees to reduce the case & chats handing times, improved case deflections.Salesforce could best fit for the purpose as it natively provided various features in service cloud to embed and enable faster & stable product.I contributed in delivering 4 applications throughout my role as software engineer and this helped me to mature with experience and move up the ladder as technical lead. Show less

  • Manager Software Engineering - Salesforce

    Mar 2023 - now

  • Senior Software Engineer

    Aug 2020 - Mar 2023

  • Software Engineer

    Jan 2018 - Jul 2020