
Timeline
About me
SYKES Asia Inc
Education

Ateneo de naga university
2001 - 2005Bachelor of arts development communication
Experience

Sykes
Mar 2007 - Jul 2023Primarily responsible in communicating client and company goals to the team and ensure that everyone is on the right direction by managing performance, setting clear guidance and providing priorities. Managed and led a team of 20 to 38 agents depending on the support. Coached team members to help improve performance and deliver expectations on skills required by the client and company. Gave positive and constructive feedback to ensure the right skills and behaviors are exhibited in their interactions. Also, responsible for consequence management, delivers disciplinary actions with coaching on how to improve moving forward. Show less
Senior Operations Manager
Dec 2021 - Jul 2023Implementations Manager
Jan 2021 - Nov 2021Operations Manager
Sept 2011 - Jan 2021Customer Service Team Lead
Mar 2007 - Sept 2011
Licenses & Certifications
- View certificate

Executive leadership
LinkedinJan 2023 - View certificate

Building your visibility as a leader
LinkedinMar 2023 - View certificate

How to beat burnout, exhaustion, and stress
LinkedinJul 2022 - View certificate

Get more done in less time
LinkedinJul 2022
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