Experience

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  Chamber of commerce and industry of serbia

  Jan 2009 - Jan 2011

  Interpreter/translator

  • Provided bilingual interpretation services between the Italian and Serbian businessmen• Facilitated economic cooperation between the representatives of Serbian companies and the Italian investors

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  Skills training centre

  Sept 2010 - Oct 2011

  Office manager

  • Greeted visitors, handled incoming calls, answered emails and resolved customer queries• Prepared the classroom and training material for up to 5 trainings weekly• Made hotel reservations, booked transportation and training rooms for 8 team buildings in 14 months• Executed data entry for customer database

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  Emirates

  Oct 2011 - Sept 2020

  First class cabin crew

  • Collaborated with multicultural teams to complete more than 500 flights• Continuously exceeded expectations of customers in both business and first class cabin• Promoted Emirates products and services and added more than 100 members in the "Skywards" fidelity program• Resolved more than 50 complaints• Assisted in planning and organizing of 12 company gatherings

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  Dubai royal airwing

  May 2018 - Apr 2020

  Vvip cabin crew

  • Delivered exceptional customer service to Dubai Royal Family members on more than 50 flights • Trained and mentored 4 new team members • Created menus and corresponded with 6 different catering companies to ensure best meal options are available • Maintained inventory of items on board

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  Kuehne+nagel

  Apr 2022 - now

  Human resources specialist

  • Provide administrative support to the HR team in the Netherlands, including performing of onboarding and offboarding of employees• Maintain the 2000 members Dutch HR database• Created 6 training programs in the Learning platform, including the Onboarding and Performance Enablement learning paths• Manage 4 mailboxes, respond to inquiries and provide day-to-day support ensuring a positive experience for the employees • Generate reports from various HR systems• Create and publish HR related content through different channels in the company• Collaborate with colleagues from different business unites to provide feedback and support Show less