Experience

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  Premium retail services

  Feb 1999 - Oct 1999

  Retail sales merchandiser

  SUMMARY: I worked as a contract professional merchandiser one season before being promoted and hired direct with the Scotts Miracle-Gro Company. My Sales Manager had been promoted and, after just a single season's performance, he selected me above the rest of his experienced team to be his replacement.Duties included: - Complete in-store projects consisting of sets, resets, cut-ins, and display installations- Merchandise products in home/shelf location- Promote client’s product including ordering product as applicable- Complete and submit all required reports with home computer, printer, and internet access- Foster a positive working relationship between store management and employees- Assist retail customers in answering their questions with courtesy and care- Perform other miscellaneous duties as assigned Show less

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  The scotts miracle-gro company

  Oct 1999 - Jul 2011

  Sales manager

  The Scotts Miracle-Gro Company is the world's largest marketer of branded consumer lawn and garden products. The Sales Manager is responsible for developing world class relationships with major home center and mass merchant retail partners, increasing in-store presence of Scotts Company brands though the assessment of local market opportunities, developing sales/marketing plans, and supervising the work of Merchandisers & Counselors. Sales and management duties include:Overall business planning within assigned territory including: - Analyze business opportunities and threats - Analyze and prepare key metrics to educate clients on business opportunities - Regularly advise clients through metrics updates and business reviewsManage and direct the work of professional merchandising team including: - recruiting, interviewing, hiring, training and supervising 15 - 20 seasonal merchandisers - coordinating merchandising resources by planning, scheduling and delegating work assignments - consistently providing ongoing feedback and direction based on results and market conditions - develop recruiting plans, interviewing, and making hiring decisions - provide job training, including imparting product knowledge - Coaching and developing career paths for each associate - Manage budget by effectively controlling expendituresDevelop retail sales/marketing plans and other creative marketing tools and eventsAssist retailers in the proper merchandising of Scotts’ product lines including the use of point-of- purchase materials, as appropriate, to meet the account’s needs Show less

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  Us army

  Sept 2001 - Aug 2009

  Psychological operations specialist (usar)

  A Psychological Operations Specialist is an information and media specialist who can assess the information needs of a target population and develop and deliver the right message at the right time and place to create the intended result. As a member of the Army Special Operations community, the Psychological Operations Specialist is primarily responsible for the analysis, development and distribution of information used for information and psychological effect.Psychological Operations Specialist duties include:- Researching and analyzing of methods of influencing foreign population from a variety of information sources.- Developing marketing and media products that includes handbills, trifolds, brochures, leaflets, posters, television commercials, web postings and/or radio scripts.- Operating and maintaining Psychological Operations equipment such as ground tactical vehicles and shelter systems, loudspeaker systems, state of the art computer, analog and digital recording and playback devices and communication systems.- Disseminating products that include the development, production and broadcasting of relevant information via television, radio, internet and newspaper media.- Traveling to overseas locations in peace, crisis and conflict to assist U.S. and foreign governments, militaries and civilian populations. (*see 'HONORS & AWARDS' section for service related awards) Show less

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  True north resource development (dba logo2life)

  Dec 2011 - Dec 2015

  Brand marketing consultant (owner)

  A Brand Marketing Consultant is IN the business of building YOUR business. Specialities include:- Professional marketing consultation and strategic planning - Specializing in establishing and increasing brand awareness and interaction- Creative marketing solutions involving targeted promotions and custom advertising specialties- Provided professional consulting services to both local and national promotional products affiliates- Increase sales through distinctive ideas that establish lasting impressions for qualified target audiences- Create added value through innovative concepts, distinct products and measurable returns (*see EDUCATION section for industry certification) Show less

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  Sears home improvement products

  Feb 2014 - Sept 2014

  Area manager - in-store marketing

  (MY LOCAL POSITION WAS ELIMINATED BY EMPLOYER IN REALIGNMENT)In Store Marketing Area Manager is responsible for building and managing a team of professional in-store marketing associates within the Sears Retail Store environment who interact with customers/patrons to determine home improvement needs and generate leads by setting appointments for the Sears Home Improvement National Sales team. These In Store Marketing Representatives promote Sears Home Improvement products and generate leads and sales appointments with customers for in-home design consultation and estimate for Sears Home Improvement products. Responsibilities include:- Utilize best practices for recruiting, interviewing, hiring, and training processes- Develop, motivate and manage 5 - 10 in-store marketers in lead generation- Establish rapport and build relationships with retail store management and associates- Coordinate and meet budgeted staffing hours, lead flow, productivity, net revenue and confirmed leads per hour.- Staff and manage home improvement booths at off-site local community events (*see 'HONORS & AWARDS' section for performance recognition award) Show less

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  Voss auto network

  Sept 2014 - Sept 2018

  Client care specialist

  SUMMARY: Hired as a Sales Consultant, I was promoted to Internet Management after my first year. Continuing upward mobility, a client support position was specifically created to further expand my role and capitalize on skills and experience.Jul 2016 - Sep 2018• 2 yrs 2 moClient Care SpecialistI served as General Motors Certified Technology Expert (CTE) for the flagship location of multi-store Voss Auto Network. This primary role involved educating consumers and leveraging the brand's technology assets to increase sales, improve customer satisfaction and drive client loyalty.In addition, I was certified as a Customer Experience Manager through General Motors Center of Learning. This secondary role is a hybrid position allowed me to support both sales staff and management to improve and streamline customer showroom experience. To accomplish this my training and responsibilities included basic deal desking for both purchasing and leasing, accessing consumer credit applications and submitting deals to lenders for approval. I also assisted in managing dealership online presence and reputation, to include our primary website as well as social media accounts.PROMOTED POSTION: Oct 2015 - Jun 2016 • 9 mosInternet Sales Manager - New Vehicle SalesPrompt response to inbound internet inquiries, converting leads to actual prospects by establishing rapport, providing information, and setting appointments for showroom previews. Greeting appointments as they arrive, I confirmed their needs and provided a professional transition to sales staff.HIRED POSITION: Sep 2014 - Sep 2015 • 1 yr 1 moSales & Leasing Consultant - New Vehicle SalesI developed client-centric consultative selling skills and further grew my established customer service competence. Sales numbers and customer service scores were on target to earn General Motors’ coveted “Mark of Excellence” sales award in my very first year. Show less

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  Metlife

  Sept 2018 - Aug 2020

  Licensed insurance sales agent (global customer solutions)

  MetLife GCS Licensed Sales Consultants are licensed in all 50 states to sell property, casualty, and other personal property insurance products. Consultants are focused on establishing and maintaining strong customer relationships through a consultative selling approach which includes promoting, selling, cross selling and up-selling products, in some cases, multiple products.Adapt to each potential client and customer by explaining basic to complex policy and coverage information in everyday language through simple/understandable terms.- Manage multiple computer systems while interacting with customers.- Follow mandatory quality/compliance guidelines for the protection of business and customers- Thoroughly completes applications, forms, and state-specific documents- Meet all sales metrics, which include the following goals:Closing Ratio, Cancel Ratio, Quote to Inquiry Ratio, Quality Assurance/Compliance, Sales Goals Show less

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  Swagbox

  Aug 2021 - now

  Chief inspiration officer

  Chief Inspiration Officer, and Chaplain of a multi-million dollar branded promotional merchandise agency.SWAGBOX partners with medium to large corporate clients and leverage the power of branded promotional merchandise to build and strengthen connections between companies and their people, both internal (employees) and external (clients and prospective).The Chief Inspiration Officer role exists to support and encourage the Chief SWAG Officer and entire 'SWAGBOX MISSIONaries' team in accomplishing our mission to ". . . create AMAZING SWAG to help others accomplish meaningful missions"As Chief Inspiration Officer, the primary lanes of influence include:- Operations: facilitating and supporting the establishment and maintenance of roles, responsibilities, standard operating procedures and best practices for all departments within the company, including sales, operations and fulfillment.- Marketing: Establish and grow the SWAGBOX brand in the marketplace through implementing our innovative exclusive process of enlighten, engage, embrace and evangelize.- Personnel Development Show less