Experience

• 

  Practo

  Mar 2015 - Dec 2016

  Content field executive-service delivery

  A Single Point of Contact for all the service related issue for the whole city. Training and development. Lead Generation and Upselling and Renewals.Primary Listing of Doctors for the whole City.

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  Franchise india brands limited

  May 2017 - Aug 2018

  Assistant manager

  Franchise Development and consulting for more than 500 companies.Handling big brands like Bata, Nilkamal etc.Key Account Management.Heading Nilkamal nationally for Franchise Development.

• 

  Lynks logistics limited

  Aug 2018 - Jan 2024

  Managing end to end business in terms of Sales, Distribution, logistics and other related operational activities.•Administering Sales functions as per business plans & requirements along with Brand wise sales, DSR wise sales, SKU wise sales etc• Providing troubleshooting assistance for customer orders, account statuses and relevant problems• Ensuring all customer email inquiries and issues are addressed, thereby maintaining customer satisfaction• Steering & managing end-to-end warehouse functions; maintaining optimum inventory levels considering store requirements; monitoring & ensuring that there is no excess inventory at the warehouses.• Supporting field sales staff by completing & processing orders and keeping senior management informed of any issues with delivery• Establishing active communication and engagement with all other departments to help out where necessary• Delivering better fulfilment and profitability through cost reductions & quality improvements• Monitoring, training and motivating team members; imparting knowledge about organizational requirements and helping them in improving their performance; Performing surprise checks in the warehouse to check material invoiced but not dispatched• Administering sales operations and collaborating with Stores Team to ensure “Perpetual Inventory” Process, identifying deviations and passing stock rectification entries after management approval• Leading customer servicing functions, addressing customer complaints and recommending changes in the processes & systems through continuous root-cause analysis of sales returns• Managed business size of more than 5 Cr and responsible for P&L. Managed vendors and partners• Bagged 6 awards in different categories for resolving customers issues, successfully handling task other than KRA, cost optimization and sales & operational excellence Show less

  • Hub Business Manager

    Apr 2023 - Jan 2024

  • Sales and Operation Manager

    Apr 2022 - Mar 2023

  • Warehouse Manager

    Apr 2020 - Mar 2022

  • Business Development Associate

    Aug 2018 - Mar 2020
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  Uparcel india - same day delivery

  Feb 2024 - Aug 2024

  Business development manager

  City Operations, Business Expansion, Marketing and Sales