Alina Moran

Experience

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  SPIRE GROUP

  Mar 2012 - Nov 2012

  Executive Assistant

  -Conducted administrative work-Worked with salespeople and processed rental or sale deals using QuickBooks-Conducted orientation for new salespeople about industry and company-Typed leases and handled paperwork connected to an agent's deal-Set up photo-shoots and events for agents.

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  Black Operations Inc.

  May 2012 - Jun 2014

  Account Executive

  -Door to door sales managed an average of 5-10 salespeople to hit daily and weeklysales quotas, work best under pressure and with deadlines-Traveled on behalf of company to conduct sales in different cities and meet with otherCEO's Interviewed daily on behalf of the company and trained others to be the top insales-Worked on Verizon FiOS, AT&T U-Verse, and Direct Energy Residential campaigns-Designed and created marketing collateral for sales meetings, trade shows andcompany executives.-Placed in the top three in rankings of national sales for the clients Set up weeklymeetings and workshops for new representatives. Show less

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  Avant

  Jun 2014 - Jul 2015

  Verification Specialist

  •Verify documents to deter fraud and confirm employment for customers byresearching third party companies.•Employ technical abilities to troubleshoot and assist customers through the loanapplication as needed, used Excel on a daily basis.•Assistant Trainer to new hires as well as transitional employees Stay up to date on allchanges to processes and procedures•Inputted new company ideas such as "Avant Credit Minutes"​ emailed out daily to recapmeetings for the company and "Avant Credit Spotlight" organize employee spotlightswith newsletters emailed out weekly to the company. Show less

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  Strategic Financial Solutions NY

  Dec 2015 - Jun 2017

  •Leader and mentor for all new hire QA analysts and create workshops to educate them about the company•Learn consistent errors that Call Center new hires make and write weekly improvement sheets to train them•Maintain a low dispute average (<1%) of 500 monthly calls by time managing my work and focusing on each grading individually to perfect it before submission, weekly.•In charge of all Standard Operating Procedures for the call center and updating them on the training siteCreator and editor of the monthly QA newsletter sent company wide•Audited 400 inbound and outbound calls monthly for quality assurance, providing structured verbal and written feedback to Quality Manager, Call Center leadership, and Call Center operations•Assessed 50 existing practices for improvement opportunities, with a focus on the retention of clients Show less

  • Senior Quality Assurance Analyst

    Dec 2016 - Jun 2017

  • Quality Assurance Specialist

    Dec 2015 - Dec 2016
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  MetLife

  Jun 2017 - Feb 2018

  Executive Administrator / Jr. Business Systems Analyst (contract assignment via AllSourcePPS)

  Assist the Global Technology & Operations – Legal Affairs, Real Estate and Global Compliance IT Team• Heavy calendar management and extensive appointment scheduling for AVP, Director and Project Managers; Prepared/proofread and edited the agenda and proposals for weekly global team meetings • Produced monthly Global Compliance Report for upper management; coordinated with 4 global team members to synthesize project statuses, budgets, etc. for 6 department initiatives • Managed SharePoint and Office 365 site for the team and made sure all open items in each project are closed by the due date for the project to stay on schedule • Tracked test requirements to ensure Compliance Ethics Assessment Survey is accessible globally; coordinated with IT users across 44 countries and successfully piloted 24 iPad replacements for Board of Directors Show less

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  A+E Networks

  Feb 2018 - Sept 2018

  Jr. Business Systems Analyst

  • Assisted with the development of business requirements for multiple ongoing IT enhancements to the post production asset management solutions software, IPV • Used Visio to create workflows for IT enhancement changes to the software • Conducted requirements gathering sessions with users for the software changes and documented for developers and QA • Facilitated several training workshops between the UX/UI designer of IPV and A+E post production users, the goal was to streamline the current UI platform • Worked with an application designer to create a unique design for the department’s release notes indicating new enhancements and its benefits to the users it impacts • Participated in Team Fun and Culture, employee engagement teams, for the Stamford and NYC office. Brought new ideas for out-of-office outings and used Kahoot! to develop interactive games for in-office pop up activities • Created and managed an IT ticket workflow and troubleshooting guide, allowing the IT department 25% additional bandwidth for projects Show less

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  Greystar

  Feb 2019 - now

  • Operations and Lease Compliance Manager

    Nov 2023 - now

  • Operations Manager

    Mar 2022 - now

  • Accounts Payable Specialist

    Feb 2019 - Mar 2022