Elvis Sabana

Experience

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  World Food Programme

  May 2019 - May 2019

  Data Collector

  ● Carried out field visits to agriculture cooperatives working on bean and maizeproductivity in different regions of Rwanda● Conducted interviews with the community and farmers on the harvests andhow they generate revenues from it● Collected field data and supported in analysis and interpretation● Provided support to project staff, and other tasks as needed.

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  Millenium Management Consultants Limited

  Aug 2020 - Nov 2022

  Consultant

  This is a food safety, capacity building and certification program for agri-food enterprises in Rwanda initiated by millenium management consultants Ltd in partnership with Rwanda Standards Board and Trade Mark East Africa.

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  ISON Xperiences Ltd - Leading Global CX Management Company

  Feb 2021 - Sept 2021

  Customer Service Representative

  ● Managing incoming calls and customer service inquiries● Identifying and assessing customers needs to ensure customer satisfaction● Providing an impeccable service to clients in order to retain them

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  Group Vivendi Africa

  Sept 2021 - Dec 2022

  Customer Service Representative

  . Receiving and dealing with all initial customer communication. . Following up on ongoing customer cases and communicatingprogress to management and customer.. Support assistance to Junior staff membersSkills: Customer Service Management · Call Center Administration · Customer Retention · Customer Engagement · Operational Due Diligence · Sales

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  Wasoko

  Dec 2022 - Oct 2023

  Customer Support Officer