Elvis Sabana

Elvis Sabana

Data Collector

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  • Timeline

  • About me

    Aspiring Food Technologist | Passionate About Sustainable Food Systems and Innovation

  • Education

    • Russian State Agrarian University – Moscow Agricultural Academy named after K.A.Timiryazev

      2023 -
      Master's degree Technology of food products and biologically active substances from plant raw materials
    • University of Rwanda

      2015 - 2019
      Bachelor's degree Food Science and Technology
  • Experience

    • World Food Programme

      May 2019 - May 2019
      Data Collector

      ● Carried out field visits to agriculture cooperatives working on bean and maizeproductivity in different regions of Rwanda● Conducted interviews with the community and farmers on the harvests andhow they generate revenues from it● Collected field data and supported in analysis and interpretation● Provided support to project staff, and other tasks as needed.

    • Millenium Management Consultants Limited

      Aug 2020 - Nov 2022
      Consultant

      This is a food safety, capacity building and certification program for agri-food enterprises in Rwanda initiated by millenium management consultants Ltd in partnership with Rwanda Standards Board and Trade Mark East Africa.

    • ISON Xperiences Ltd - Leading Global CX Management Company

      Feb 2021 - Sept 2021
      Customer Service Representative

      ● Managing incoming calls and customer service inquiries● Identifying and assessing customers needs to ensure customer satisfaction● Providing an impeccable service to clients in order to retain them

    • Group Vivendi Africa

      Sept 2021 - Dec 2022
      Customer Service Representative

      . Receiving and dealing with all initial customer communication. . Following up on ongoing customer cases and communicatingprogress to management and customer.. Support assistance to Junior staff membersSkills: Customer Service Management · Call Center Administration · Customer Retention · Customer Engagement · Operational Due Diligence · Sales

    • Wasoko

      Dec 2022 - Oct 2023
      Customer Support Officer
  • Licenses & Certifications

    • Certificate of Achievement - RS ISO 22000:2018 & RS 184:2017 HACCP Internal Auditor | Rwanda Standards Board

      Rwanda Standards Board (RSB)
    • Certificate of Completion - Food Safety Management Systems Awareness Based on RS ISO 22000:2018 & RS 184:2017 HACCP

      Rwanda Standards Board (RSB)
    • Embracing Unexpected Change

      LinkedIn
      May 2023
      View certificate certificate
    • Certificate of Completion - Customer Care Representative| Ison Experiences

      ISON Xperiences Ltd - Leading Global CX Management Company
      Feb 2021
    • Business Ethics

      LinkedIn
      May 2023
      View certificate certificate
    • Communication Foundations

      LinkedIn
      May 2023
      View certificate certificate
    • Developing Your Emotional Intelligence (2017)

      LinkedIn
      May 2023
      View certificate certificate