Michel Young-Bernard

Experience

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  Freelance

  Jul 2018 - now

  Graphic Designer

  Using creativity and technical expertise to deliver visually appealing and impactful graphics that effectively convey messages and resonate with the target audience.

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  Weddings & Events by K'Mich

  Jul 2018 - now

  Marketing Coordinator

  Conducted market research to remain updated on the latest trends, keywords, meta-data, and hashtags relevant to target audience. Produced a diverse range of content to effectively reach consumers across various platforms.

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  Apple

  Apr 2019 - now

  Expert in Apple products, features, and services while staying informed about the latest developments, updates, and trends. Diagnosing and resolving technical issues customers may encounter with Apple products and providing solutions or escalating the issues to higher-level support if necessary. Collaborating with various teams and leadership, to align training initiatives with organizational goals and strategies. Created training materials, including presentations, e-learning modules, videos, and other resources. Assisting customers in Apple Stores and online by answering their questions, providing demonstrations, and offering solutions to their technical or product-related issues.

  • Solutions Expert

    Apr 2022 - now

  • Training Lead

    Jan 2022 - Jul 2022

  • Client Specialist

    Apr 2019 - Apr 2022
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  Day Care Center

  Oct 2023 - May 2024

  Digital Marketing

  Crafted engaging visual content, including images, videos, and stories, to maintain a consistent brand presence and drive user engagement