Ken Spira

Experience

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  Universal Processing of Cypress

  Jan 1998 - Mar 2001

  Small Business Owner/Entrepreneur
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  CardReady International

  Apr 2001 - May 2005

  Director of Operations
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  Omni Capital Solutions

  May 2005 - Dec 2007

  Small Business Owner/Entrepreneur
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  CashReady, LLC

  Jan 2008 - Mar 2010

  Director of Operations

  • Responsible for developing all facets of a new merchant service processing provider using the TSYS platform, including advising senior management, directing and training staff for both the cash advance and the merchant acquiring business in all back office functions• Evaluated office production and data intake flows• Created and continually developed organizational processes and systems to successfully handle cash advance funding volumes as they grew from $200K to over $1.8M per month• Managed Underwriting and New Accounts boarding to facilitate exponential MID and processing volume increases in both areas• Created an Agent residual system reducing production turn-around time from 80 hours to 6 hours Show less

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  Atlantic-Pacific Processing Systems, Inc.

  Mar 2010 - Sept 2013

  VP Operations

  Vice President, Operations• Managed all day-to-day operations including Accounting and Settlement, Customer Service, Underwriting, Risk, Data Entry, IT, Compliance with Card Brands and bank regulations, PCI Compliance program, and other ancillary programs• Worked with the internal IT staff to redesign the company’s internal CRM, providing external access, more accurately-generated agent residuals, a queuing system for the Underwriting department, an online merchant application with digital signature capability, independently-produced merchant statements, upgraded reporting features, and XML boarding directly into the processor’s platform• Managed the intake process for new sub-ISO relationships, integrating merchant information into the company’s CRM, building new front and back end merchant profiles, coordinating download processes, and customer support• Developed new business opportunities with existing and potential partners including EBT processing, Cash Advance capabilities, PCI, Breach Insurance, Breach Reporting, and online merchant processing templates for sub-ISOs• Increased employee effectiveness by communicating job expectations, values, strategies and objectives; coached, counseled and disciplined employees; planned for new roles and positions; monitored and appraised job results• Performed cost analysis and contractual obligations for processor and sponsor bank relationships; advised senior management of more accurately defined costs and expenses• Ensured the accuracy and integrity of settlement and accounting, including residuals to agents Show less

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  Global Electronic Technology, Inc.

  Sept 2013 - Sept 2015

  VP Operations

  Vice President Revenue Management/OPS/Project/Compliance Manager• Managed all day-to-day operations including Accounting and Settlement, Customer Service, Underwriting, Risk, Data Entry, IT, Compliance with Card Brands and bank regulations, PCI Compliance program, and other ancillary programs• Corrected ongoing issues with Card Brand compliance and avoided penalties.• Managed projects adding the processes for Daily Balancing of Proof and Verification, ACH Verification, Reject Activity, Automated Reserve System, Next Day Funding, and Agent Residual System to accurately capture all fees and expenses at the merchant level Show less

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  Operations Leadership, Orange County, California Area

  Jan 2015 - now

  Founder | VP Operations

  Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

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  Omni Processing Solutions

  Sept 2015 - now

  Consultant | Payments, Operations
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  Redwood Merchant Services WestAmerica Bank

  May 2016 - now

  Vice President Operations