Abayomi Shodeke

Experience

• 

  WINNERS CHAPEL INTERNATIONAL

  Aug 2019 - Aug 2022

  Accountant
• 

  Airtel Nigeria

  Jan 2022 - Jun 2024

  • Visualization of large data to give correct and accurate information. • Real Time & Historic reporting of all business activities, and Root Cause Analysis.• Directly in charge of all business correspondence between the organization and the client as it relates to center’s performance. (Airtel Nigeria)• Optimization schemes in terms of Utilization, productivity, shrinkage and Time management using data. • Business model development, Revenue Leakage Checks, Billing and Invoicing.• Daily, weekly and monthly analysis of all campaign done at the B.P.O for all Close-Looping process• Work Force Forecasting and Manpower Scheduling and Management.• Staff’s attendance and monitoring.• Driving of company objectives through up to date and timely reporting of performance and analysis of deviations against plans.• Coordinate and preparation of Monthly Business performance reports and business KPIs. • Creation of various revenue segmentation reports to aid cross functional reporting of business performance.• Coordination and review of monthly forecast and daily operating plan of all business segment. • Delivery of all operation planning requirements of the organization – Forecasts and projections.• Coordinate and preparation of monthly management performance reports and business KPIs • Weekly and Monthly review of agent’s (Inbound & Outbound) performance reports and business KPIs to aid decision making for all LOB’s • Leave Management and Automation of Management Information system• Client & Vendor Relationship Management. • WFM Skill Development Plan/Training, Team supervision and management. Show less Networking of computers, System repairs, CCTV fixing and repairs, Installation of Compliance Software and any other software that is required to get work done and trouble shooting. Escalation of issues confronting smooth workflow to the Head office and the appropriate individuals who will fix the issue. Monitoring of Fiber and microwave transmission network for the call center. Attending to the internal issues escalated by the Team Leads affecting the Customer Care Representative. Also double up as head of facility, which requires that I attend to some electrical issues within the organization.Online meeting setup and transmissionAs HR Analyst I am responsible for • People Analytics• Employee's Development• Conflict Resolution,• Performance Management,• Talent Acquisition,• Talent Management,• Succession Planning,• Learning And Development,• Reward and Recognition • kPI Analyst Show less

  • Head || Management Information System (MIS) / Data Analyst /Workforce Manager / CX Reporting

    Dec 2022 - Jun 2024

  • Head || Information Technology Manager and HR Analyst

    Sept 2022 - Dec 2022

  • Assistant|| Work Force Manager

    Jan 2022 - Aug 2022
• 

  Koolboks

  Jun 2024 - now

  Management Information Systems Manager

  • Visualization of data to give correct and accurate information for business continuity. • Real Time & Historic reporting of all business activities, and Root Cause Analysis. • Optimization schemes in terms of Utilization, productivity, shrinkage and time management using data. • Work Force Forecasting and Manpower Scheduling and Management. • Staff’s attendance and monitoring. • Coordinate and preparation of Monthly staff performance reports and department KPIs. • Calculation of monthly R&R and RnP based on performance. Show less