Sergio Venegas

Experience

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  Caribbean Central American Action

  Jan 2012 - Dec 2012

  Regional Program Associate

  - Developed a Social Network Strategy resulting in 90% increase in Facebook followers and 152% in Twitter followers.- Served as a regional contact with companies and organizations of the region, resulting in 5 new organizations, 6 speakers, and about 50 people from the region attending the Annual Conference.- Conducted research and compiled a data base of all Bilateral Investment Agreements of each country in the Caribbean and Central America region.

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  CATRADE Consulting Group

  Jul 2013 - Jun 2014

  Assistant Consultant

  - Coordinated the re-branding and communication strategy, including overseeing the design and construction of a new website with external IT consultants and graphic designers.- Conducted secundary research and comprehensive data base implementation for different projects related to international trade, as well as monthly exports’ statistic reports for clients’ market analysis.

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  Procter & Gamble

  Jul 2014 - Jul 2017

  In charge of crafting a strategic plan with a clear roadmap, goals, KIPs, and timelines to foster a culture of innovation and creativity within the supply chain organization (+400 people). Delivered positive results in multiple projects during the first year of execution: - New training delivery method; designed a new process to accelerate learning curve across functions using visual storytelling. Managed a team of 5 designers (contractors) to deliver 30+ training videos. - New Innovation methodologies; Coordinated and co-facilitated the first InnovationFromGroundUp ™ workshop in the region resulting in 4 final projects with clear execution plans, and 25 people from two different countries certified in the methodology. - Capability building; created a space for creative thinking called the ThinkHub, delivered 10+ ideation sessions, and trained 250+ people in design thinking fundamentals.- Creative projects; co-designed the “Grow-a-ton” initiative that increased completion of career plans for 400+ people in record time (from 30% to 98% completion in one week). Conceptualized a “ Communication Technology Savings” campaign that reached its ($) target saving. Show less In charge of overseeing and improvement of supply network standard work processes within the region.- Inventory management mastery; delivered training sessions and implemented standards and tools around inventory management for the Latin America Supply Chain.- Data Analysis; developed a data analysis tool using Excel Power Queries to identify economic opportunities and losses in the supply chain.-Continuous improvement processes; implementation and improvement of the communication standard for an operation including more than 800 weekly communication touch-points Show less

  • Innovation Program Manager, Latin American Supply Chain (Planning Service Center)

    Oct 2015 - Jul 2017

  • LGBTQ+Allies Employee Group _ Country Lead

    Sept 2015 - Jul 2017

  • Supply Network Process Engineer

    Jul 2014 - Oct 2015
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  Catapulta Business Advisor

  Jan 2017 - Jan 2022

  Innovation Advisor
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  The Future Company

  Jun 2018 - Apr 2019

  Design Strategist

  In charge of design research and business model development for the After project during its spin-off as a stand-alone startup. After is a social venture focused on shifting people's relationship with End-of-life matters in the United States. During my time in this position I was able to do:- Workshop facilitation for business model development; facilitated workshops to define value proposition and service offering, channels, and revenue streams. - Primary research; lead customer discovery efforts by conducting interviews with potential customers to identify pain points and new insights that informed service development.- Assumption testing; identified and validated riskiest assumptions with a combination of my own research and the coordination of test with external on-demand insights platforms. - Secondary research; conducted market size, landscape analysis, and other research to support the service and product development and help the management team make informed decisions.- Opportunities Identification; Worked hand-in-hand with the entrepreneurs-in-residence to help them identify opportunities and develop their ideas further using different design thinking and service design tools.- Organizational development; Created a skills inventory visualization tool to help project/team configuration and career development. Designed and executed a training curriculum on Google Sheets and data viz essentials. Show less

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  Freelance

  Jan 2019 - Apr 2020

  Workshop Facilitator

  • Autumn of Design; Tech co-facilitator for 12 remote sessions with 36 participants. In charge of bridging the technology gap and supporting the lead facilitator in all workshop activities.• Creativity for COVID Mentor (Education DesignLab); Mentored a team of teenagers through a 7-week design thinking internship program. The team delivered a tested prototype of a creative competition for teens to break the stigma around mental health issues.• Summer of Design; Tech co-facilitator for 12 remote sessions with 45 participants. In charge of bridging the technology gap and supporting the lead facilitator in all workshop activities. • Mindfulness & Stress Management Session; Designed and facilitated a 1-hour mindfulness training session for a higher education organization (25 staff members).• Active Listening Workshop (DC design community); Designed and facilitated remote active listening workshops for the DC design community (60+ participants in multiple engagements). • Future scenarios workshops; Design and facilitate a series of asynchronous and remote workshops for a financial services cooperative (35 participants) using foresight, future thinking, and backcasting. These workshops resulted in the diagnosis of the current gaps, the identification of 2 ideal future scenarios, and 8+ solutions for further exploration. • Shared vision workshop; Co-facilitated a one and a half-day workshop for an education organization (40 participants) looking to create a more inclusive team culture. This workshop resulted in the creation of inspirational value statements and strategic roadmap to execute on those statements. • Future visioning workshop (UN Women); Part of the co-facilitators who supported 2 visioning workshops for the United Nations Women’s civil society division using activities for future scenario building, ideation, and prototyping. Show less

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  Informed XP

  Apr 2020 - May 2021

  Experience Strategist || Facilitator

  Master facilitator; in charge of envisioning, designing, and facilitating meetings and workshops that create engaging experiences for attendees while delivering actionable outcomes for the teams and organizations.Lead design researcher/service designer; in charge of planning and conducting design research for multiple projects from digital products and services to internal projects. As a design researcher, I work together with internal and external partners in all aspects of the design process to frame problems, define insights, and translate learnings into compelling artifacts (journey maps, service blueprints, prototypes, among others). Show less

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  Capital One

  May 2021 - now

  Lead a diverse and talented team of designers, including UX/Product Designers, Service Designers, and Researchers, focused on enhancing associate experiences within the commercial lending journey. Sr. Design Manager. Lead of the Communities of Practice service portfolio and design strategist for the Experience Strategy and Operations team. Design Strategist for the Experience Strategy and Operations team. A team that drives design standards, practices, quality and maturity of experience design at scale.

  • Sr. Design Manager || Service Designer (Customer Adquisition & Onboarding, Commercial Bank)

    Nov 2023 - now

  • Sr. Design Manager || Design Strategist (Experience Strategy & Operations team)

    Feb 2023 - Nov 2023

  • Design manager || design strategist - Experience Strategy team

    May 2021 - Feb 2023