Talib Taler

Experience

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  PACETEL SYSTEMS PVT LTD

  May 2020 - Sept 2023

  IT Support Engineer

  • Provided technical support for customers with complex hardware, software and network issues• Utilized troubleshooting techniques to identify and resolve customer problems.• Created and maintained technical documentation and diagrams.• Configuring VLAN on Cisco Switches, installing and troubleshoot issues.• Understanding on LAN protocols VLAN, VTP, STP, PoE, Ether channel, HSRP, Routing Protocols.• OSI Layers, DHCP, eBGP, FHRP, GRE IPv4 and IPv6 Addressing, LAN switching, Network Topologies, OSPF.• Intermediate ITIL Knowledge – Incident, Change, Configuration, Problem Management Show less

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  Supercad Trading LLC

  Sept 2023 - now

  Network Engineer

  • Currently deployed as a Network Engineer in Supercad Trading LLC. • Responsible for managing Network Infrastructure of multiple Supercad’s clients such as Innovaccer, BVLGARI, Bafleh Jewellery, AMIT marine Services, Hourani and Partners, House of Wisdom Sharjah, Damas Jewellry, Red Sea Marine Services, A1-fence, Stylo traders, RKM real Estate, Gulf Ocean Lights LLC, FG Wilson etc.• Hands on experience on Cisco, Meraki, SOPHOS, Fortinet Fortigate, Sonicwall, USG pro, Mimosa, Ubiquity network devices (firewall, switches, Access point, P2P)• Configuration and management of Firewall infrastructure.• Configuration of IPsec and Remote access VPN solutions.• Access control list (ACL’s) as per company security policy.• Configuration Backup and maintenance of firewall on a regular interval.• Allow or deny URL’s, subnets, network; based on company policy. • Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF, BGP and switching services DATA VLAN, voice VLAN, EtherChannel, STP, VTP, Virtual Switching System (VSS), VDOMs.• Coordinating with Cisco TAC for bug related issues and troubleshoot with them on issues.• Experience in ServiceNow (IT service management portal) participating in Operational processes.(Daily Operations, Change control, Incident management, request for service, etc).• Take a ownership of the incident and work on end to end till resolution and closure within SLA’s.• Providing remote support to local ops team for better co-ordination and to save the time to fix hardware or software related issues.• Engaging internal teams and vendor for major incidents like outages.• Led customer/staff training sessions on the use of software applications.• Monitored customer operations and implemented corrective solutions. Show less