Eshumael Manhanzva

Experience

• 

  Mercedes Benz

  Apr 2011 - Apr 2019

  CERTIFIED SERVICE ADVISOR

  Main purpose of the jobTo maximize service sales and profitability by creating customer confidence in the Dealership by providing Quality service and professionalism. Ensuring the highest standard of courtesy and efficiency in customer contact and communication.Main duties of the job:1 Maintain a “first time right” policy for repairs2 Improve and maintain customer service indexes percentages to agreed standards3 Conduct proper diagnosis in line with customers symptom description4 Establish authorization for extra work5 Ensure vehicle are tested to ensure quality6 Ensure that jobs are pre-costed and invoices before customer collection, provide timeous feedback to customers if delays occur.7 Explain all items of work at handover8 To follow up customer enquires, queries and complaints9 Ensuring that workshop productivity meet agreed standards Show less

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  Mercedes-Benz Parts Manufacturing & Services China

  Apr 2011 - Jan 2018

  Certified Mercedes-Benz Service Advisor
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  CAPE EAGLE INVESTMENTS

  Mar 2016 - now

  Executive Director

  Director

• 

  RAS CAR CARE LLC

  Jan 2019 - now

  Company Owner
• 

  Clean Geek LLC

  Jun 2023 - now

  Founder and President of Clean Geek USA
• 

  CaLink

  Jan 2024 - now

  At Calink, our mission is to redefine mobility by connecting people with reliable, convenient, and sustainable transportation solutions. We empower individuals to share and access vehicles with ease, fostering a community of trust, flexibility, and economic opportunity for all.“Drive Connections, Share the Journey.”

  • Founding Member

    Jan 2024 - now

  • Chief Executive Officer

    Jan 2024 - now