Susie Bogar

Susie Bogar

Communications Specialist II

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location of Susie BogarConverse, Texas, United States

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  • Timeline

  • About me

    Quality and Compliance Manager | Developing positive customer interactions through Quality Audits & Compliance Programs | Proud Texas transplant

  • Education

    • Hawaii Pacific University

      2004 - 2006
      Bachelor's degree Journalism

      Activities and Societies: Kalamalama Hawai'i Pacific University Student Newspaper

  • Experience

    • Hawaii Pacific University

      May 2006 - Nov 2010
      Communications Specialist II

      - Influenced creative and editorial direction as associate and managing editor for award-winning alumni magazine and annual donor report, respectively- Acted as point-of-contact for freelance and in-house writers, photographers, and graphic designers; coordinated print, production, and mailing distribution for various projects- Interviewed subject matter experts, wrote, and edited articles- Assisted with donor cultivation and stewardship

    • Intelicare Direct

      Apr 2015 - now

      - Handled large-volume workload distribution for team of approximately 15 Correspondence Specialists and successfully maintained daily compliance levels for multiple inboxes and brand campaigns averaging 1,800+ daily inbound emails- Partnered closely with Training department to create standard team training, which has culminated in 100% successful graduation rate for all enrolled correspondence agents to-date - Introduced email personalization techniques to provide a personalized customer email experience; actively monitored agent progress and provided ongoing training- Collaborated with client’s Legal department to create email response templates designed to answer customer’s frequently asked questions Show less

      • Quality and Compliance Manager

        Mar 2023 - now
      • Professional Services Assistant Manager

        Sept 2018 - Mar 2023
      • Correspondence Supervisor

        Aug 2017 - Sept 2018
      • Correspondence Specialist I

        Oct 2015 - Aug 2017
      • Member Care Representative

        Apr 2015 - Oct 2015
  • Licenses & Certifications