Susie Bogar

Experience

• 

  Hawaii Pacific University

  May 2006 - Nov 2010

  Communications Specialist II

  - Influenced creative and editorial direction as associate and managing editor for award-winning alumni magazine and annual donor report, respectively- Acted as point-of-contact for freelance and in-house writers, photographers, and graphic designers; coordinated print, production, and mailing distribution for various projects- Interviewed subject matter experts, wrote, and edited articles- Assisted with donor cultivation and stewardship

• 

  Intelicare Direct

  Apr 2015 - now

  - Handled large-volume workload distribution for team of approximately 15 Correspondence Specialists and successfully maintained daily compliance levels for multiple inboxes and brand campaigns averaging 1,800+ daily inbound emails- Partnered closely with Training department to create standard team training, which has culminated in 100% successful graduation rate for all enrolled correspondence agents to-date - Introduced email personalization techniques to provide a personalized customer email experience; actively monitored agent progress and provided ongoing training- Collaborated with client’s Legal department to create email response templates designed to answer customer’s frequently asked questions Show less

  • Quality and Compliance Manager

    Mar 2023 - now

  • Professional Services Assistant Manager

    Sept 2018 - Mar 2023

  • Correspondence Supervisor

    Aug 2017 - Sept 2018

  • Correspondence Specialist I

    Oct 2015 - Aug 2017

  • Member Care Representative

    Apr 2015 - Oct 2015