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Leslie Therrell

Leslie Therrell

Followers of Leslie Therrell379 followers
location of Leslie TherrellAustin, Texas, United States

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  • Timeline

  • About me

    Global Optimization Program Manager, Apple Retail Contact Centers

  • Education

    • Southern New Hampshire University

      2020 - 2024
      B.S. Business Administration, Organizational Leadership

  • Experience

    • Apple

      Jan 2010 - now

      • WW program manager for Small to medium business contact center support and strategy • Make / influence critical decisions & facilitate organizational change through collaboration• Evolve the SMB support program in alignment with the strategic direction of the organization• Govern process changes & capital projects seeking innovation & continuous improvement for efficiency & sustainable growth• Drive end-to-end optimization initiatives to improve the customer experience, specialist workflow, and attain global alignment• Partner with product owners & IS&T to advocate & prioritize enhancements to specialist tools Show less

      • Global RCC Optimization Program Manager

        Jan 2018 - now

      • Operational Agility and Execution SME

        Jan 2017 - Jan 2018

      • Operational Insight & Data Analyst

        Jan 2016 - Jan 2017

      • Order Support Business Specialist

        Jan 2013 - Jan 2016

      • Retail Sales Support Operations Specialist

        Jan 2012 - Jan 2013

      • Online Apple Store For Business Specialist

        Jan 2010 - Jan 2012

  • Licenses & Certifications

    • Six Sigma Lean Professional (SSLP)

      Management & Strategy Institute
      Aug 2020

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Jun 2018

  • Honors & Awards

    • Awarded to Leslie Therrell
      Member at The National Society of Leadership and Success The National Society of Leadership and Success Aug 2021