Emily V. Mano

Experience

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  Marriott International

  Sept 2002 - Apr 2004

  Assistant Manager of Operations (Starbucks Licensed Store, University Hospital)

  My contribution to exceptional customer service and management of operations at this University Hospital, Licensed Store Starbucks, brought me to my next role. Recruited by the tri-state area Starbucks District Manager for the operations manager position to open a new, under final construction at the time, 2 floor Licensed Store, Starbucks.

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  ARAMARK

  Apr 2004 - Apr 2006

  Operations Manager (Starbucks Licensed Store, University of Cincinnati Main Campus)

  Within 2 months from launch and opening of new store, achieved superior ratings in service and management of store operations. One of my most energizing roles, serving the University of Cincinnati staff, professors, students and visitors with the hard work of an exceptional team.

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  Pregnancy Care of Cincinnati

  Apr 2006 - Jun 2007

  Center Director

  Recruited by the Director of Client Services, Pregnancy Care of Cincinnati, to serve as the Center Director for the Forest Park area of Cincinnati, providing confidential assistance to those in need, free of charge. By far, amongst one of my favorite roles, serving women of all ages and walks of life, with a wonderful team of dedicated volunteers and staff.

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  AmeriCorps VISTA

  Jun 2007 - Jun 2008

  AmeriCorps VISTA Member for NYDIS / NDIN

  Successfully incorporated and achieved 501 (C) (3) status through filing for a new non-profit serving in disaster relief and recovery, National Disaster Interfaiths Network (http://www.n-din.org/).After my AmeriCorps VISTA year helping build the capacity of services with NYDIS / NDIN for those underserved and marginalized in NYC post 9/11, I desired to gain perspective of life outside the American experience. I decided to take a couple months on my own to explore and learn a new language and culture in Quetzaltenango (Xela), Guatemala. Show less

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  Starbucks

  Sept 2008 - Apr 2009

  Barista

  Upon returning to New York from my stint living in "Xela", Guatemala, I knew I needed to take on work and fast! This is where I am blessed to have known and served a great company as Starbucks. I researched and reached out to find a store with an opening and found 32nd and 2nd Starbucks just outside the NYU Medical campus. I had the privilege to serve along side great people in yet another very fast paced and diverse environment. This is also where the V.P. of Thomas Publishing would end up seeing my ability to serve with a smile, a very demanding and diverse public and offer me the potential for a great opportunity! Show less

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  Thomas Publishing

  Apr 2009 - Jul 2011

  Project Manager/SEO Consultant

  My ability to effectively communicate to staff and clients with exceptional customer service sparked the V.P. of Web Solutions, Thomas Publishing to recruit me for the role as Account Manager. My time as account manager moved towards a relationship/project manager role with some of the large enterprise projects and provided me the opportunity to take on and learn the technical, behind the scenes work within the Web Solutions Group.

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  ManoWirks, LLC.

  Jul 2011 - Jan 2018

  Professional Consultant

  With ManoWirks, a marketing design (predominantly online) company, I have the opportunity to serve unique clients; providing excellent customer service through one-on-one CMS training, website updates including SEO, as well as newsletter, company brochure and HTML E-mail marketing campaign creation. I have done this for over 6 years now, and have had the opportunity to get people excited about their online and print media presence through thoughtful customer service and quality custom design.

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  Westlake-Westshore Arts Council

  Jan 2012 - Mar 2014

  Art Scene Editor and E-mail Marketing Designer

  Recruited by the President (2011-2012) of Westlake-Westshore Arts Council, Marge Widmar; former art educator and accomplished artist and given the opportunity to modernize their quarterly newsletter, the Art Scene.See below for the former Art Scene Newsletter and see today's current Art Scene Newsletter:

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  Huntington National Bank

  Apr 2012 - Oct 2012

  Personal Banker

  Working for Huntington was a privilege. It is a great company to serve and I served along side an excellent team under great leadership. I learned a great deal about the banking industry in my time with the company. I enjoyed using my passion for customer service serving the small town of Bay Village. Although I was successful in selling bank products, I found that my role was more sales focused than I desired. After six months I parted ways with Huntington. I however was given the privilege by my director at the time the opportunity to return in the future if I wished. Show less

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  Greater Cleveland RTA

  Mar 2014 - Oct 2014

  Public Relations Specialist

  I was offered the opportunity to take on the role of public relations specialist, serving under the media relations manager with the executive department of the Greater Cleveland Regional Transit Authority (RTA). Going in, I knew the role was temporary, but it gave me access into the day-to-day operations of an organization that had been a part of my upbringing since I was a kid in Northeast Ohio. I had the privilege to see and be a part of the action of a vital part of what keeps Cleveland thriving - its mass transit. My role encompassed representing the organization at events, such as the Vice President Biden visit and talk on infrastructure at GCRTA, to writing press releases for riderta.com, informing greater Cleveland of the latest with RTA and events up-and-coming, including those sponsored by GCRTA. I had the opportunity to meet and interact with Cleveland's local media outlets and their personnel, including reporters, investigators and editors, etc. To stay informed and up-to-date with RTA operations, I also attended board meetings held at the George F. Dixon, III Board Room. All in all, it was a pleasure and privilege to serve and learn more about this great organization and create relationships with the wonderful many employees I encountered on a day-to-day basis at the GCRTA. Show less

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  Trader Joe's

  Jul 2015 - Dec 2017

  Crew Member
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  ROCKY RIVER, CITY OF

  Nov 2020 - Oct 2021

  School Crossing Guard