Andrew Lucas

Experience

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  Campus Suite - School Communication Cloud

  Jun 2015 - Jul 2016

  Migration Team Intern

  Worked in a team environment migrating existing web content to ADA compliant friendly and modern formats. Create framework skeletons with in-house built systems to pass to other members of the Migration Team.

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  GameStop

  Nov 2017 - Jan 2021

  Senior Guest Advisor

  Taking responsibility of an store leadership position while supervising several employees and constructing weekly marketing schemes. Working independently and self-motivated, accepting many responsibilities.

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  Fidelity Investments

  Sept 2019 - May 2020

  Inbound Authentication Team Member

  Support customers with account troubleshooting and maintenance. Proactively update account details to improve customer experience. Authenticate customers to prevent fraudulent activity and escalate suspicious activity to proper departments.

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  Altafiber

  Mar 2021 - Feb 2025

  As a member of the Technical Architect team, I design, build, and maintain scalable technology stacks to serve business needs. My focus on the architect team is working in our 3 Salesforce instances and all of their sandbox environments. Building Flows, Apex Classes, and lightning web apps to meet business needs during implementation. Collaborate with stakeholders to choose technologies that will not only fulfill business needs, but scale with growth in the future. Expertise in Salesforce, Sitetracker, and other cloud based applications. Show less Supported the Salesforce application as a System Administrator. Managed offshore development teams in both India and the Philippine. Oversees maintenance and development of our in house order management system as the Business Analyst of the application. This application also maintains ~500 APIs for access between internal applications and cloud applications such as Salesforce. Worked primarily in Agile and attend daily scrum calls with development teams. Worked with Flows, Apex code, and Lighting Web Apps. Performed Salesforce developer duties as well to release new Salesforce Lightning Web Apps to reduce department expenses. Show less

  • Technical Solution Analyst II

    Oct 2024 - Feb 2025

  • Business Analyst/Salesforce Analyst Project Manager

    Jun 2023 - Oct 2024

  • Senior Service Representative

    Mar 2021 - Jun 2023
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  Divisions Maintenance Group

  Feb 2025 - now

  Senior Sales Operation Analyst

  Working in the RevOps team to drive growth and organize data