Kate Heceta

Experience

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  Tourism Malaysia

  Mar 2012 - May 2012

  Intern

  - Monitored travel promotions from the Philippines to Malaysia- Compiled reports on tourist activity of Filipinos in Malaysia- Compiled reports on tourist activity of Malaysians in the Philippines- Put together monthly reports of tourism activity generated by Tourism Malaysia

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  B&M Global Services Manila

  Jun 2013 - Jun 2014

  Client Care Assistant

  Served as a key point of contact for clients utilizing LawInContext’s online legal training, offering comprehensive platform support. Assisted sales teams with back-end operations and provided crucial information on prospective clients. Maintained the accuracy and integrity of the online legal training database and conducted thorough proofreading and testing of training modules to ensure optimal user experience.

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  Human Rights Victims' Claims Board

  Mar 2015 - Apr 2015

  Intern

  Compiled and organized claimant affidavits and statements, synthesized information into comprehensive reports, and submitted documentation to HRVCB attorneys for processing.

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  Department of Foreign Affairs

  Mar 2016 - Jun 2018

  Training Specialist

  Responsible for the design, development, and implementation of impactful learning initiatives aimed at enhancing the professional development of Department of Foreign Affairs personnel. Conducted collaborative program planning sessions with DFA staff, ensuring that all training aligns with strategic departmental needs. Performed thorough learning needs analysis and conducted relevant research, which directly informs the development of engaging and effective training materials. Contributed to overall learning and development strategy of the DFA, ensuring the delivery of high-quality, relevant, and impactful professional development programs.KEY ACHIEVEMENTS:• Facilitated Crisis Management and Assistance to Migrant Nationals program for International Organization for Migration• Organized and conducted an institutional support program for diplomats for Myanmar regarding the establishment of the Myanmar Foreign Service Academy• Organized and conducted a training course on Statistics for Foreign Policy Analysis and Research for DFA personnel• Organized and conducted a training course on diplomacy for foreign officers and staff from Timor Leste• Worked with the ASEAN National Organizing Council on the 12th Annual Meeting of Deans and Directors of Diplomatic Training Institutions of ASEAN Plus Three, one of the ASEAN meetings slated for the Philippine chairmanship of 2017• Organized and conducted a debriefing on Philippine foreign policy towards ASEAN for delegates from the Devawongse Varopakarn Institute of Foreign Affairs in Thailand• Facilitated a seminar on image enhancement, effective communication, protocol, and conference management for the Davao LGU, Iloilo LGU, Puerto Princesa LGU, Legazpi LGU, and Clark Development Authority in preparation for ASEAN 2017 Show less

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  Globe Group

  Jul 2018 - now

  Managed and mentored learning and development teams to deliver impactful solutions across trade marketing, process optimization, data analytics, strategic planning, and people engagement groups. Drove process improvements within the L&D function, enhancing efficiency and effectiveness. Oversaw the development of data-driven learning strategies and created engaging learning content for diverse audiences, ensuring alignment with organizational objectives.KEY ACHIEVEMENTS:• Operationalized competency management in sales and enabling teams following key strategy directives from Globe-wide HR• Mentored and developed two direct reports, resulting in their successful promotions • Led the design and implementation of coaching and mentoring program in digital marketing for trade marketing teams• Championed the development of high-potential employees by securing participation in Lean Six Sigma training• Led the team that designed and implemented a comprehensive self-paced learning program on AI Show less Spearheaded learning and development initiatives for sales and marketing teams in Mindanao, with a strong emphasis on employee wellbeing and collaborative team dynamics. Designed and delivered learning solutions that addressed both technical skills and soft skills, including change management, mental wellbeing, and fostering a collaborative mindset. Executed thorough learning needs assessments and developed engaging learning content for both in-person and online platforms, tailored to the specific context of the Mindanao market.KEY ACHIEVEMENTS:• Designed and implemented fireside chat engagement programs with sales and marketing leaders• Facilitated mental wellness circles for Globe frontliners• Designed and implemented engagement programs addressing isolation and loneliness due to COVID-19 lockdowns• Conducted collaboration behavioral assessments on sales and marketing teams and presented results to key Globe leaders Show less Spearheaded comprehensive learning and development strategies for retail stores, digital sales channels, and trade marketing teams, driving performance through targeted learning interventions. Conducted in-depth learning needs analyses, developed engaging instructional designs, and produced impactful learning content for both instructor-led and self-paced e-learning modalities.KEY ACHIEVEMENTS:• Designed and implemented onboarding learning programs for Globe stores nationwide• Implemented behavioral and customer service training for new Globe store formats • Designed and implemented bootcamp learning programs for digital sales channels and trade marketing teams• Transitioned delivery of face-to-face learning sessions to self-paced online modalities during COVID-19 lockdowns Show less

  • Learning & Development Lead

    Apr 2023 - now

  • Regional Learning and Engagement Expert-Mindanao

    Apr 2021 - Apr 2023

  • Learning & Development Expert

    Jul 2018 - Apr 2021