Darshan Valand

Experience

• 

  Walgreens Boots Alliance

  Mar 2006 - Oct 2020

  • Oversee the daily activities of the pharmacy department• Ensure growth and profitability with daily operations• Handle and resolve customer service issues, complaints and questions to build customer trust and loyalty• Comply with all federal and state laws and regulations• Improve pharmacy operations by completing internal audits, identifying trends, determining system improvements, evaluation and re-designing workflow processes• Provide continuous customer service training to ensure excellent customer service is provided by the pharmacy team • Ensure compliance with all policies and procedures for controlled substance dispensing and record keeping• Prioritize pharmacy department tasks and follow through to ensure all tasks are completed in a timely manner. Including, but not limited, to cycle counts, inventory management and will-calls to customers Show less • Received customer service excellence award and obtained position of employee of the month for multiple consecutive months• Maintained drug inventory levels by ordering necessary medications and supplies from outside vendors• Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists• Verified accuracy and completeness of information on prescription and refill requests• Labeled all products appropriately, including cautionary and auxiliary labels• Identified and resolved patient billing complaints• Assisted the pharmacist with daily operations as needed• Assisted pharmacy manager in training all new and existing pharmacy employee Show less

  • Pharmacy Manager

    Sept 2014 - Oct 2020

  • Pharmacist Intern

    Aug 2010 - Sept 2014

  • Senior Certified Pharmacy Technician

    Mar 2006 - Aug 2010
• 

  Publix Super Markets

  Oct 2020 - Mar 2022

  Assistant Pharmacy Manager

  • Provide dedication to the pharmacy’s success, by executing strategy, motivating and inspiring staff as the pharmacist-on-duty• Set priorities to maximize contribution, executing daily tasks, supporting the team and building rapport with both customers and associates• Provide best-in-class pharmacy service to patients, empower your staff in providing value and service through counseling, building personalized relationships, promoting customer loyalty, offering pharmacist led clinical services to improve health and wellness and preventative care through services available at Publix• Inspire the team you work with to do the right thing, gaining buy in, and empowering the team to be accountable• Provide enthusiasm for all new pharmacy initiatives at your assigned location• Manage team performance, such as prescription promised time, by assigning tasks to ensure complex operational activities are met in a timely and efficient manner in the absence of the pharmacist-in-charge• Use best practices to make sound business decisions while covering as the pharmacist-on-duty• Be regarded as an expert on the pharmacy technology system and how it is used for both routine and complex prescription processing• Mentor others on Publix pharmacy best practices to maximize sales, minimize shrink while meeting customers’ needs, using programs such as auto refill and Sync Your Refills• Proactively advance pharmacy clinical initiatives including Medication Therapy Management (MTM), pharmacist point-of-care testing, immunizations, and diabetes management• Maintain a flexible work-week schedule in order to meet the needs of our customers Show less

• 

  PRAXIS SPECIALTY PHARMACY, LLC

  Mar 2022 - Aug 2022

  Staff Pharmacist

  • Review and approve medication orders by interpreting physician orders• Identify orders that fall outside of the FDA-approved labelling and/or program guidelines• Answer questions and provide information to patients on side-effects, dosage, and storage of pharmaceuticals as needed• Ensures the program is delivering the correct, quality products to customers in a timely and professional manner• Ensure established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs are maintained• Report prescription errors immediately and adhere to company policy regarding medication incidents Show less

• 

  Fortrea

  Aug 2022 - May 2024

  Pharmacist Supervisor

  • Efficiently manage the team scheduled shifts and day to day workflow assignments to meet client specific processing requirements• Verify team member training completion and proficiency by maintaining new hire training, cross training, and refresher training records• Assign and monitor training schedules for team members to complete client modules on time and proactively provide roster updates to program managers for program training registrations / off boarding• Assess the need for overtime and approve team member scheduled time off based on order processing queues• Provide regular coaching and performance reviews to team members and regulate any performance related improvement plans• Participate actively in pharmacy quality improvement of operational policies and patient services• Regularly review staff efficiency and quality of phone etiquette and order processing to assess staffing needs and potential improvements• Assist in developing, updating and reviewing pharmacy procedural documents to help team members operate effectively and accurately• Work closely with Leadership team to ensure program metrics are being met in a timely manner Show less

• 

  Kroger Specialty Pharmacy

  May 2024 - now

  Clinical Patient Access Manager

  • Manage the Patient Access team in the processing of new patient referrals, insurance benefit investigation and verifications, and procurement of authorizations based on clinical criteria provided by prescriber • Train and provide clinical refreshers to the Patient Access team regarding drug therapy, treatment management, and disease states as new indications enter the market • Participate in drug launches, quarterly business reviews, and enhanced quality calls with external partners • Resolve clinical escalations presented by either the prescriber, payer, patient, or external partner • Maintain the clinical integrity of the prior authorization, appeal, and denial process and procedures • Establish, communicate, and maintain operating policies, processes and procedure covering functional area, to improve efficiency, quality and compliance, and related performance expectations • Monitor results to evaluate compliance with quality and productivity expectations and identify opportunities for improving results • Establish customer service standards of excellence and ensure compliance • Balance workload and manage schedules of associates to suit demand and service standards • Interview, select, recommend hire, train and assign department associates; develop and communicate performance metrics to assess the effectiveness of associates • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports • Perform or assist with any operations, as required to maintain workflow and to meet business needs • Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies Show less