Muhammad Atif

Experience

• 

  Rotana Hotel Management Corporation PJSC

  Sept 2012 - Feb 2014

  Reservations Agent
• 

  Rotana Hotel Management Corporation PJSC

  Apr 2015 - Jul 2016

  Reservation agent

  Answering phone calls as per SOP. Making hotel bookings in PMS through different channels like phone, Fax, Email, GDS and online channels. Processing tourist visa. Answering IFH calls as per the standards of performance.Training new colleagues. Checking 2pm bookings.Travel agent commissions. Retro claim check for our classic members from different companies who book room with us.Helping Revenue Director in preparing revenue related reports. Listening customers complaint and try to resolve them with in the limits of Companies Standards of performance. Always try to have can do attitude towards colleague and Guests. Tries to make up selling when ever there is an opportunity in order to increase the ADR.Giving new leads to sales team. عرض أقل

• 

  Qatar Airways

  Aug 2016 - now

  Government services supervisor