Amit Kak

Experience

• 

  Tulip Telecom

  Dec 2011 - Apr 2014

  Engineer Video Conferencing solutions

   Implement & Manage the Video/VOIP Conferencing Bridges, Server & VC endpoints. Up-gradation/ installation of Bridges/Servers/Endpoints. Providing video/VOIP conferencing issues support to the customers. Presenting the VC Demo & training to the customers. Provide technical training to Trainees on Polycom VC products. Video Conferencing Service Provisioning. Proactively Managed the Video Conferencing Bridges & Server. Managing Database & AMC of Video/VOIP Conference Servers. Providing the L2/L3 support to the customer Co-ordinate with Network team to provide successful VC Demo to the customer. Preparing presentations, documents and layout designs for VC solutions. Installation & working on POLYCOM RMX 1500/2000/4000 MCU (Multipoint conferencing unit) for multipoint as well as point to point Videoconferencing. Working on EVCS (Executive Video Conferencing system) control. Working on VSX and HDX cameras of POLYCOM. Working on Desktop Video Conferencing System. Conducting video conference of various departments in civil secretariat Jammu, General of Police, Chief Secretary, DC offices of (J&K), Police Headquarters (J&K)  Working knowledge and basic expertise in WAN protocols like RIP, OSPF. Implementation and maintenance of the leased line circuits of Department of Posts Also include Network monitoring using various tools such WhatsUpGold Show less

• 

  Alstom Power

  May 2014 - Jan 2015

  Network and Hardware Engineer

   Installation and troubleshooting of Video devices of Cisco like C20, C40, and Cisco MXP, and Edge 90, SX20 and Management suite likes Tandberg management suite, VCS, and ISDN gateways. Installation and troubleshooting of Video devices of POLYCOM like POLYCOM RMX 1500/2000/4000 MCU HDX series(8000,7000), VSX series(6000,7000,8000) Installation of servers and network devices like switches and routers for our esteemed customers like Power Grid - Control Centers

• 

  HCL Technologies (Infrastructure Services Division)

  Feb 2015 - May 2015

  Analyst

  Installation and troubleshooting of Video devices of Cisco like C20, C40, and Cisco MXP, and Edge 90, SX20 and Management suite likes Tandberg management suite, VCS, and ISDN gateways.Installation and troubleshooting of Video devices of POLYCOM like POLYCOM RMX 1500/2000/4000 MCU HDX series(8000,7000), VSX series(6000,7000,8000)

• 

  Accenture

  May 2015 - May 2018

  Polycom and Cisco Video Support Engineer at Accenture in India
• 

  Accenture in India

  Jun 2018 - Feb 2020

  Microsoft Lync Support Engineer

  Platform: Microsoft Experience in administration & Troubleshooting Enterprise Voice on Lync / SFB including SIP TrunksExperience in Patch management of Lync/SFB environment and migrationsConfiguration & Administration of SFB and Exchange UM dial plans Helpdesk call handling solutions (such as Team Ring, Response Group Service) SFB/Lync troubleshooting knowledge and experience on tools like Snooper, NetMon, Wireshark, CLS Logging etc SFB high availability and disaster recovery administration and supportIn-depth knowledge on CDR is a must.Create technical documentation for training of end users and maintenance of the environment. Basic knowledge of Active Directory concepts Good PowerShell scripting skills and creating custom scripts will be added advantageBroad knowledge of Microsoft products, technologies, and its integration with Lync ServerGood knowledge on Lync Online and Hybrid setup Show less

• 

  Unify Square

  Feb 2020 - Jan 2023

  Associate Techinical Consultant

  Skype for business, Lync, Windows Server, Active Directory permissions, Group Policy Objectcreation, Knowledge of networking including DNS* Experience migrating Lync 2013 to Skype for BusinessKnowledge and understanding on UC concepts and roles* Experience working on tools OCS Loggers, CLS, Snooper, Netmon / wireshark, Fiddler etc* Understanding of CMS architecture, replication process, Topology builder, creating a topology etc* Knowledge on monitoring and archiving concepts and the differences between Lync 2010 and Lync 2013* Strong and effective verbal/written communication and listening skills for collaboration and working with customersand peers.* Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and stakeholders.*Basic knowledge of SBC’s – Administration and Support (products such as AudioCodes, Cisco Cube, Sonus SBC, )* An overall passion for technology and its impact on the businesses and customers we serve.* Ability and willingness to quickly ramp up on multiple technology areas as needed in fast paced environment. Show less

• 

  Unisys

  Jan 2023 - now

  Enterprise Analyst