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Mohamed Farouk

Mohamed Farouk

Trainee

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location of Mohamed FaroukEgypt

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  • Timeline

  • About me

    IT infrastructure & Service Delivery Manager

  • Education

    • Alexandria University

      2002 - 2007
      Bachelor of Electronics and Communication Engineering Electronics And Communication

      Activities and Societies: -IEEE (AIET) Student Branch Vice Chairman for Two Years. -Participated one of the big challenges Events for engineering technologies in Egypt (EED) @ 2007 (Egyptian Engineering Day). Awarded from IEEE and the Ministry of Communication and Information Technology for achieving the Best Graduation Project in the EED 2007, specifically in the field of Communication & Electronics.

  • Experience

    • Cairo Co. for Cotton

      Jun 2004 - Jul 2004
      Trainee

      Working in Cotton Manufacture Process from growing to export.

    • NEEASAE (Nasr Electric and Electronic Apparatus)

      Aug 2004 - Sept 2004
      Trainee

      Working in Manufacturing of lambs , sensors , protection switching , etc.

    • Egyptian Radio & Television Union (ERTU) (Channel 5).

      Jun 2005 - Jul 2005
      Trainee

      Working in Analogue transmitting and Receiving in channel 5 studios.

    • Alexandria Co. for service and Car Maintenance.

      Aug 2005 - Sept 2005
      Trainee

      Working in mechanism of cars and Car Problems Troubleshooting.

    • The Egyptian Satellite Co. (Nilesate).

      Jun 2006 - Jul 2006
      Trainee

      Working in ( Digital Transmitting and receiving , DVB , Scrambling and descrambling system, system of satellite control, etc ).

    • The Egyptian Navigation Co.

      Aug 2006 - Sept 2006
      Trainee

      Working in Computer and Printer maintenance , Network Connections, Transmitting andreceiving signals in vessels

    • Unilever

      Jul 2007 - Aug 2014
      IT Technical Support Engineer

    • L'Oréal

      Aug 2014 - Jul 2021

      • IT infrastructure Manager

        Jan 2019 - Jul 2021

      • Senior IT Technical Support

        Aug 2014 - Dec 2018

    • RATP Dev

      Jul 2021 - Apr 2024
      IT infrastructure & Service Delivery Manager

      Strategic Infrastructure Leadership:• Develop and execute a strategic vision for the organization's IT infrastructure, ensuring alignment with business objectives.• Lead the design and implementation of robust, scalable, and secure IT systems.• Ensure the availability, reliability, and performance of the organization's network, servers, storage, and other IT systems.Service Delivery Excellence:• Champion a customer-centric approach to IT service delivery, establishing and monitoring SLAs to meet or exceed user expectations.• Implement and optimize IT service management processes for seamless operations.Team Empowerment:• Cultivate a high-performing and collaborative team by providing strong leadership, mentorship, and professional development opportunities.• Foster a culture of innovation and continuous improvement within the team.Vendor Collaboration:• Collaborate with vendors and third-party providers to procure cutting-edge technology solutions and services.• Negotiate contracts and manage vendor relationships to ensure value and quality.Security and Compliance Assurance:• Institute and enforce robust security measures, safeguarding IT assets and ensuring compliance with industry standards and regulations.• Stay abreast of cybersecurity trends and proactively address potential risks.Project Excellence:• Lead the planning and execution of IT infrastructure projects, ensuring timely delivery, within budget, and exceeding quality standards.• Foster collaboration with cross-functional teams to align projects with organizational goals.Financial Stewardship:• Develop and manage the IT infrastructure budget, focusing on cost-effectiveness and resource optimization.Continuous Innovation:• Identify opportunities for process enhancement and innovation within IT infrastructure and service delivery.• Stay ahead of technological advancements, evaluating their applicability to improve organizational efficiency. Show less

    • Oriental Weavers

      Apr 2024 - now
      IT infrastructure Operation Manager

  • Licenses & Certifications