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Ben Hirons

Ben Hirons

General Manager

Followers of Ben Hirons345 followers
location of Ben HironsSouth Portland, Maine, United States

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  • Timeline

  • About me

    Telecommunications Manager | Sec+ | Pentest+ | eCPPT

  • Education

    • Southern New Hampshire University

      2023 -
      Bachelor's degree Cyber Security Currently Enrolled (Expected graduation Mar 2025)

    • University of Phoenix

      2014 - 2015
      Bachelor of Science in Management Bachelor of Science in Business

  • Experience

    • The Big Bang

      Sept 2004 - Aug 2011
      General Manager

      Operations

    • Walmart

      Aug 2011 - Jul 2012
      Assistant Manager

      Inventory management, scheduling, driving customer experience, promoting and developing associates, feature management and in-stock process control.

    • Pop Culture Paradise

      Aug 2012 - Jan 2014
      Manager

      Oversaw operations of a 2500sqft retail store that sells collectibles, Trading cards and comics. Handled inventory, sales, marketing and customer relationships.

    • University of Phoenix

      Jan 2014 - Aug 2016
      Contact Center Manager

      Managed a Contact Center Team for Outbound and Inbound calling and Live Chat specialists. Monitored performance and analyzed potential calling queues for efficient return on labor. Worked on customer escalations and relationships.

    • IPic Entertainment

      Aug 2016 - Nov 2017
      Tanzy Restaurant General Manager

      Managed all restaurant operations with front/back of house of 30 employees. Managed restaurant marketing and all customer escalations.

    • Spectrum

      Mar 2018 - now
      Customer Service Manager

      Overseeing a team of supervisors and 60+ call center agents. Duties include project management, executive escalation processing/management, training and overall center operations.

    • Kaiju Security

      Jan 2023 - now
      Associate Consultant

      Running vulnerability scans and assessments using Nessus and NMAP.

  • Licenses & Certifications