Deep Enrich
Vanessa Masia
Customer service agent & translator
109 followers
Turin, Piedmont, Italy
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About me
Business Analyst
Education
Universidad Pablo de Olavide, de Sevilla
2015 - 2016Erasmus Humanidades + Traducción e Interpretación (Inglés)
Università degli Studi di Torino
2018 - 2021Laurea Magistrale LM Comunicazione, ICT e Media (LM- 59)Tesi: "La comunicazione sui social network dei musei come strumento di audience engagement: tre casi a confronto"
Università degli Studi di Torino
2013 - 2016Università degli Studi di Torino
2013 - 2017Laurea triennale Scienze della Mediazione Linguistica (L-12)
Experience
Restopolitan
Feb 2018 - Jul 2018Customer service agent & translator- Assess customers from Italian and Spanish markets by phone, e-mail or chat, in order to ensure the maximum customer satisfaction- Handle customer database- Editor task: create or update content on the website- Translation project sp-ita
Thirdfloor
Oct 2020 - Feb 2021Digital advertising- Research through keywords for SEO-oriented articles ideas- Content managing through Wordpress
Yoga on Kos
Jul 2021 - Oct 2021Front-desk and activities employee- Welcome guests and check-in- Help guests with their questions- Set and clear tables for breakfast/dinner
GOB Menorca
May 2022 - Nov 2022Social media manager (ESC project)- Management of social media profiles- Photo and video at events- Design materials for workshops and environmental campaigns
Accenture
Dec 2022 - nowBusiness Analyst
Licenses & Certifications
Photoshop
MARKETERs ClubJan 2019
Google Ads Certification
GoogleJan 2019
Volunteer Experience
Housekeeping and reception- Tarifa (Spain)
Issued by Workaway on Jul 2020Associated with Vanessa Masia
Languages
- spSpagnolo
- inInglese
- itItaliano
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