Liam Cook

Experience

• 

  DHL

  Jul 2004 - Jan 2007

  Sorter

  Sorting of mail from uk and international.Sorting of mail into postcodes covered by drivers.Distributing sorted letters to the right departments. Sorting the letters from departments into individual postcodes and addresses

• 

  ODEON & UCI Cinemas

  Jan 2007 - Aug 2010

  Administrator - Verifying payslips, inputting staff hours on to system, planning and double checking film times before sending off to print, general administrative paper workTeam leader - supervising the cinema as a direct link between the manager and team members. First point of contact for guest complaints and queries. Organising the team to prepare the cinema for the day ahead, as well as ensuring the cinema is closed down correctly Supporting the general manager in the safe running of the cinema. Tasks included: payroll, weekly stock counts, receiving and processing deliveries, customer complaints, running the floor during operational hours,Support the team to give the best customer experience, reacting to situations and limiting factors that could cause issues.

  • Administrator and Team Leader

    Aug 2009 - Aug 2010

  • Team leader

    Jan 2007 - Aug 2009
• 

  Next Retail Ltd

  Aug 2010 - May 2012

  Menswear Manager (Senior Sales Supervisor)

  Running the department required me to use strong leadership and communication skills, to get the best out of my department to increase profit quarter on quarter, year on year. Complete management of the Menswear department, tasks include: training, selling, merchandising, stock control, stock counts, planning and actioning phase changes, planning and actioning NEXT sales, rostering, corrective coaching, man management..

• 

  Odeon & UCI Cinemas

  May 2012 - Mar 2014

  Operations Supervisor

  Manage day to day running of the cinema, including health & safety, payroll, HR and also the running of retail.

• 

  Apple

  Apr 2014 - Nov 2016

  Apple Solutions Consultant

  Working in a concession environment managing the development of Apple sales within the UK's largest electronic retailer. Training in store team to increase individual sales performance and deliver Apple business alongside their own KPI's.

• 

  EE

  Nov 2016 - Oct 2019

  SME Business Manager for EE, driving and securing new business sales within a defined geographical patch and account managing existing Customer base.Currently working with 6+ stores in Northampton, Cambridge and Peterbrough. Responsible for developing and maintaining longstanding resilient relationships with peers in both host and halo stores.

  • SME Business Manager for East Anglia

    Apr 2018 - Oct 2019

  • Assistant Manager

    Nov 2016 - Apr 2018
• 

  Skyline Wireless Ltd

  Oct 2019 - Oct 2020

  Senior Sales Executive

  Driving and securing new business through sales of Mobiles, VoIP, Broadband and Leased Lines including Maintenance and aftercare, operating Nationwide.Bringing Telecommunication solutions to businesses that have previously been told their current set up is the best coverage/speed they can have.Key points:- Account management- Problem solving and solution selling- Talking/Meeting with decision makers- Building completely bespoke solutions tailored to the needs of each individual business- Attending networking events- Working with market leading lead times- Highlighting new potential customers and building a future customer base- Managing KPI's- Generating new leads Show less

• 

  County Broadband

  Oct 2020 - Oct 2021

  Community Sales Executive
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  Gigaclear

  Oct 2021 - now

  Managing company's top accounts and maintaining a steady communication for continued business, also offering new products and services. Managing new business accounts through cold calling and marketing campaigns.Working closely with Customer Service and Accounting to resolve any customer concerns or conflicts relating to delivery of products, billing issues or service.Building business cases for rural locations currently not supplied by full fibre. Holding conversations with key stakeholders both internally and externally throughout this process. Show less

  • Major Account Manager

    Jul 2024 - now

  • Enterprise Business Account Manager

    Jun 2022 - Jul 2024

  • Business Park Sales Executive

    Oct 2021 - Jun 2022