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Nancy Ku

Nancy Ku

Front Office Manager

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  • Timeline

  • About me

    Room Operations Manager at E&O Residences

  • Education

    • Olimpia College

      -
      MBA Business Admin

    • Tailors University

      2015 - 2018
      Doctor of Philosophy (PhD) IN Progress

    • Olympia College

      2006 - 2008
      MBA Hospitality

      Keen to explore research studies on " Pyramid Mgmt" in up coming next level to improve situation of unhealthy "Office Politics".

  • Experience

    • Riviera Bay Resort Malacca

      Jun 1995 - Sept 1997
      Front Office Manager

      Successful opening the 5 star resort of 450 guest rooms

    • The Royale Bintang Hotel

      Feb 1998 - Feb 2007
      Room Divisions Manager

      Successfully opening 418 rooms under The Century Kuala Lumpur Hotel as FOM and stay over for rebranding to Novotel Century Kuala Lumpur as Room Divisions Manager and rebranding again later to The Royale Bintang Hotel.

    • Sofitel Palm Resort, Johore Bahru

      Mar 2007 - Nov 2008
      Executive Assistant Manager - Rooms

      Re-engineering 14 years old property of 300 rooms with 5 F&B outlets and 4 functions halls. Overseeing the room divisions including sales offices in Spore, KL & Johore.

    • Lanson Place Ambassador Row Serviced Residences (Kuala Lumpur)

      Apr 2009 - Feb 2012
      Executive Assistant Manager

      Re-engineering 13 years old property to refurbished for renovation to meet new market niche & demand.Successfully meet the branding satisfaction for Guest Services "Lanson Place Experience" are in place to meet customers satisfaction. Work closely with DOSM to achieve Residences target & goal.

    • E&O Residences

      May 2012 - now
      Room Operations Manager

      Successfully opening 200 rooms Residences in December 2012.

  • Licenses & Certifications

    • MBA