Mohammad Ali RHCSA,OCP(DBA), CCNA, CCNAs, MS Azure

Experience

• 

  Jaatra.net (A Sister Concern of MGH Group)

  Jan 2012 - Sept 2016

  ● Trained clients about Accounting Software (SMART) and make them ready before system goes live.BR● User creation, authorization control and system support for Users.BR● Specialized in financial reporting using D2k reporting tools.BR● Design and develop various balance sheets, P&L`s, trial balances & cash flow statement reportsBRusing D2k for our clients.BR● Create Sales Rep. Profit reports that analyze sales profit.BR● Testing and Fixing of technical & logical problem of Oracle based software.BR● Creating environment for software implementation in client`s Office.BR● Client support via team viewer, & also by person after implementation.BR● GDS integration on (SMART) software.BR● Consulting & managing to Top level Management of Clients.BR● Documenting user requirements and collaboration with developer team for customization.BR● Guiding the users in using various modules and the management for various functional issues.BR● Installing and maintaining Database Server & Client PC.BR● Helping Sales Team for Software Sales by Presentation.BR● Responsible for administering company AD, FTP server,DNS server, Print server.BR● Monitoring & administering entire network, preferably in windows.BR● Giving support to clients about software & Network via phone.BR● Assist in configuring PC, Servers PC, Printers and other equipments.BR● Maintain LAN and Internet connectivity products (Hub, Switches and Firewalls) and their installationBRand configurationBR● Responsible for creating and administering disaster plans that will keep the company functional inBRthe event of a crisis. Show less Duties/Responsibilities: Installing and maintaining Database Server & Client PC;Monitoring & administering entire network preferably in Windows;Troubleshooting all IT relevant issues of user requirements in different OS like XP, Windows7, Windows8, and Windows Server-2008;Attend to any service calls related to networking, hardware & software;Supporting to the end users software & Network over phone and teamviewer;Assistance in configuring PCs, Servers, Printers and other equipments;Company user mail configuration in windows outlook express, Office outlook express;Remote Software/Desktop troubleshooting;Maintain LAN and Internet connectivity products (Hub, Switches and Router) and their installation and configuration;Support on windows networking (wired and wireless);Client level Antivirus and troubleshooting;Make user ready before system go live;Creating Environment for Software Implementation in Clients Office;Oracle Developer 2000,6i,8i,9i install, support and maintaining;Testing and Fixing of technical & logical problem of Oracle based software.Helping Sales Team for Software Sales by Presentation;Creating User Manual;Users Support After Implementation Over Phone, Remotly & Physically;Consulting & managing to Top level Management of Clients;Training Clients about Accounting Software;Software Implementation; VMware Installation; Show less

  • Senior Software Implementation Lead

    Jan 2014 - Sept 2016

  • IT Engineer

    Jan 2012 - Dec 2013
• 

  Regent Airways

  Oct 2016 - Dec 2017

  Executive-IT

  Monitoring & administering entire network preferably in Windows; Troubleshooting all IT relevant issues of user requirements in different OS like XP, Windows7, Windows8, and Windows Server-2008; Attend to any service calls related to networking, hardware & software; Supporting to the end users software & Network over phone and team viewer; Assistance in configuring PCs, Servers, Printers and other equipments; Company user mail configuration in windows outlook express, Office outlook express; Remote Software/Desktop troubleshooting; Maintain LAN and Internet connectivity products (Hub, Switches and Firewalls) and their installation and configuration; Support on windows networking (wired and wireless); Show less

• 

  Jet Airways (GSA MAAS Travel)

  Dec 2017 - Jul 2018

  Senior Executive-IT

  ● Cyber roam Firewall maintenance.BR● Develop innovative network troubleshooting methods that reduce downtime and lower repair costs.BR● Determine the maintenance and growth needs of the network.BR● Responsible for administering company Mail server,AD, DNS server, DHCP Server, FTP server, PrintBRserver.BR● Prepare PC (Install, configure and administer) with latest OS and necessary software, also provideBRsupport to end user for desktop, Laptop, Printer’s LAN connectivity & Email accessBR● Maintenance & Troubleshooting of network equipment’s like Cisco Router, Cisco Switch, MikrotikBRwireless router, Net gear wireless router, and server.BR● Implemented ERP in the organization-specially conduct Functional Test of Each ERP Module beforeBRAcceptance.BR● Desktop/Laptop computer hardware assembling, upgrades and troubleshooting.BR● IT inventory Management.BR● End-user/Vendor/Internal Team communication.BR● Support and troubleshooting CCTV Surveillance system, Access Control Devices, Network Printers,BRScanner etc.BR● Support and service application software, operating system, antivirus software, Microsoft outlookBRexpress.BR● Responsible for creating and administering disaster plans that will keep the company functional inBRthe event of a crisis. Show less

• 

  Dutch-Bangla Bank PLC.

  Jul 2018 - now

  Installing and maintaining Database Server & Client PC● Troubleshooting all IT relevant issues of user requirements in different OS like XP, Windows7,Windows8, and Windows Server-2008● Monitoring & administering entire network preferably in Windows● Attend to any service calls related to networking, hardware & software● Supporting to the end users software & Network● Assistance in configuring PCs, Servers, Printers and other equipment`s● Remote Software/Desktop troubleshooting● Maintain LAN and Internet connectivity products (Hub and Switches) and their installation andconfiguration● Company user mail configuration in windows outlook express, Office outlook express● Responsible for creating and administering disaster plans that will keep the company functional in theevent of a crisis. Show less Installing and maintaining Database Server & Client PC● Troubleshooting all IT relevant issues of user requirements in different OS like XP, Windows7,Windows8, and Windows Server-2008● Monitoring & administering entire network preferably in Windows● Attend to any service calls related to networking, hardware & software● Supporting to the end users software & Network● Assistance in configuring PCs, Servers, Printers and other equipment`s● Remote Software/Desktop troubleshooting● Maintain LAN and Internet connectivity products (Hub and Switches) and their installation andconfiguration● Company user mail configuration in windows outlook express, Office outlook express● Responsible for creating and administering disaster plans that will keep the company functional in theevent of a crisis. Show less

  • Senior Officer IT

    Jan 2024 - now

  • Officer-IT

    Jan 2021 - Apr 2024

  • Assistant Officer-IT

    Jul 2018 - Dec 2020