Dax Peterson

Experience

• 

  Master Muffler Shops Inc.

  Apr 2017 - Aug 2017

  Service Technician / Service Writer

  • Diagnosed and repaired braking problems, steering and suspension problems, and no start conditions • Designed, fabricated, and manufactured exhaust systems using pipe benders and MIG welders.• Experienced with diagnosing and repairing vehicle concerns by testing systems performance and verifying correct repairs• Worked as a service writer by communicating with customers and creating repair orders based on their concerns

• 

  Empey’s Truck and Auto Repair

  Jul 2018 - Sept 2018

  Service Technician
• 

  Ford Motor Company

  Jun 2019 - now

  Improve serviceability in future product designs Proactively work with Product Development (PD) Platform/Program/Unit/Technology teams to influence design for improved serviceability and overall customer ownership experience.Engage assigned PD teams in early design milestones to positively influence vehicle serviceability, reduce Cost of Ownership, and increase quality of repairsAchieve identified targets for Schedule Maintenance, Non-Scheduled Repairs, Damageability. Identify/Champion resolution of High Impact Serviceability ActionsMonitor service requirements; introduce new requirements, identify improvements, and ensure service requirements are met or have an approved deviation.Identify required Essential Special Service Tools (ESSTs) and complete Financial Information Requests to secure PD funding.Support delivery of the targeted Warranty Cost Avoidance $ objective through identification and implementation of serviceability improvement opportunities (example: reducing service labor times for a given repair, eliminating need for Essential Special Service Tools (ESSTs), servicing at a lower component level)Program Launch SupportParticipate in serviceability trials and competitive benchmarkingSupport FCSD deliverables tracked via Global Launch Scorecard (ESSTs, Diagnostics, Service Information Training, Owner’s Manual, Major Service Issues, Engineering Release Status, Parts On-Hand, VP Accessories)Support the development of Essential Special Service Tools (ESSTs) while optimizing repair level, process and component design to minimize tools neededWork jointly with global counterparts to provide an aligned voice of FCSD to Program Team.Support maintenance, updates and authoring of new service requirements and Digital Pre-assembly (DPA) test methods.Lead review of DPA and Development Completion Vehicle (DCV) service issues for Program Review Meeting (PRM) reviews.Support Serviceability Process Team around Design for Service Training Modules. Show less Consult with Dealership management about vehicle repair process capability that supports high quality vehicle repair resultsEnsure dealerships are supported in resolving vehicle technical assistance requests, including identification of the root cause by:Communicating root cause analysis, and related recommendations to dealership managementMonitoring service repair process improvement recommendations with affected dealerships and follow-up as requiredReport recommendations, repair actions and resultsAssisting legal counsel, executive liaison and the dispute resolution teams with vehicle inspections or final repair attemptsProviding critical feedback on new and existing product qualityEnsure dealership management fully understands the relationship between maintaining sufficient service equipment and increased customer satisfaction, repair work throughput and profitability by:Providing guidance on required tools and equipmentImplementing and monitoring processes that support proper diagnosis and repairUtilizing dealership technical performance reporting to proactively identify and prioritize opportunities for process improvementEnsure Dealer Principals and dealership management are fully aware of their individual performance on key metrics, which affect fixed operations performanceEnsure dealership management understands technician training requirements to improve repair capability, including the technical competence of their personnelEnsure dealership management is aware of the Company’s technician career entry/recognition programs and is leveraging them to recruit new technicians Show less As part of Service Engineering Operations (SEO), the Technical Assistance Center team assists Dealers in solving complex vehicle concerns, shares technical information and emerging concerns with the problem-solving teams in the company such as engineering and plays a key role in the development of future leaders in SEO.Technical Support Analysts work on specialized vehicle commodity teams using their critical thinking and problem solving skills to provide technically accurate and professionally communicated recommendations to the Dealers to help get vehicles fixed right the first time. It is a unique opportunity to demonstrate passion to learn and be part of automotive and mobility leadership, apply automotive knowledge and skillsets in a fast-paced, collaborative environment and make a difference while developing technical and professional skills. Show less

  • Design for Service Commodity Specialist

    Jul 2024 - now

  • Field Service Engineer

    Jan 2021 - Jul 2024

  • Technical Support Analyst

    Jun 2019 - Jan 2021