Experience

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  Village children, sos mozambique

  Jul 2012 - Dec 2013

  Administrative service/courier

  • Streamline and customize the customer care process , providing greater satisfaction;• Contact with partners, fund sponsors, (to help the Children’s Village SOS), supply management, stock, image and marketing (radio Advertising, posters, cards).

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  Impcg

  Jan 2014 - Jan 2015

  Marketing consultant
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  Vodacom mozambique

  Mar 2016 - Jun 2017

  Customer care

  Data-fax Line Attendant at Vodacom • Perform the tasks related to the Call Center and the Shops with Customer service: Information, Complaints, activations, changes, and Sale of Products and Services Specific Data.

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  Brandel

  Jun 2017 - May 2018

  Campaign manager

  • Analyze and report the company's business results;• Support for sales forecasting;• Monitor the result according to the defined targets;• Analysis of performance indicators;• Continuous process improvement.• Ensure updating of recurring reports in the area.• Development of Reporting, to support the management of the commercial areas of the various businesses.• Development of relevant analyzes in the scope of the commercial activity of the business.

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  Mbl global investiments

  Jun 2018 - Dec 2019

  Marketing and social media manager

  Conduct marketing strategies, Responsible for creating strategic marketing and communication plans to increase our community engagement, content creation, suggest and write guidelines, content for our social networks with our brand tone. Social media marketing, structuring production calendar, programming content on our blogs, social networks such as Facebook, Twitter, LinkedIn, Instagram, according to our campaigns and special dates, events, sweepstakes and contests, proposing and organizing various events. To cheer up, engage our community. Partnerships list blogs, websites, relevant channels for partnering with bloggers, featured vloggers, analyze and optimize the results of each action, defining KPIs, using tools like Google Analytics. Experience with community management, social media management. Experience with engagement and conversion marketing. Cultural competitions and production promotions, use of online tools. Show less

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  Fidelidade

  Jan 2019 - Feb 2021

  Exclusive insurance broker (service provision system)

  Identify business opportunities through prospecting and customer acquisition; Customer portfolio management; Administrative tasks inherent to function, follow up, information handling and contract follow-up

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  Movitel

  Oct 2019 - Dec 2019

  Sales staff

  Research and analyze the market and the customer; Develop and maintain strong relationships with current and potential customers; Cultivate new sales opportunities to establish business; Achievement of individual, team and company objectives; Manage and support Movitel branches by deploying sales activities.

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  Sunshine jardinagem e paisagismo

  Oct 2019 - now

  Co-founder

  • Responsible for promoting inspiring leadership for the organization;• Implement and execute strategic policies and Plans;• Develop, implement and review operational policies and procedures;• Promote a culture that encourages the development of high-performance teams;

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  Fivestar group - moz

  Dec 2019 - Dec 2020

  Project manager

  • Activity planner• Responsible for overall project management• Create and develop campaign concepts• Prepare campaign budgets• Coordinator and execution of activities• Monitor and support work teams - supervise teams and support as needed during activity preparation and execution• Ensure quality and perfection of promotion - ensure work of qualitative and quantitative excellence in places where promotion is running• Ensure team goals are met• Coordination with the client, from concept to execution of activities• Manage the overall schedule of activities, ensuring that work is allocated to adequate resources and completed on time and within budget• Selection of information provided by the team and reporting on their activities. Show less

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  Metalec costa e cordeiro sa

  Jan 2021 - Mar 2021

  Commercial manager (service provision system)

  • Build and develop relationships with Private Companies, Large Corporations and Government • Departments in all industry sectors• Identify customers, set up appointments and visit their offices as and when required• Communicate all client queries/incidents to the Country Manager• Ensure the client’s credit control is monitored• Generate sales opportunities by identifying opportunities at appropriate existing and new customers• Follow up on all visits/quotes to clients• Provide daily and weekly feedback reports to the Country Manager on activities that have transpired in the field• Obtain competitor information• Build and maintain relationships with our clients and staff• Manage new business brought into the Company• Ensure that clients remain active with the Company• Advise on the contracted staff pay rates and charge rates• Weekly and monthly reporting on sales and targets.• Ensure that all staff and client policies and procedures are adhered to• Support the monitoring of staff performance by ongoing assessments and evaluations• Source new business opportunities• Review and implement the sales strategy plans• Generate new sales opportunities by identifying opportunities appropriate to clients• Monitor, follow up and action tender requests Show less

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  Sol criativo

  Mar 2021 - Jun 2022

  Commercial marketing manager (service provision system)

  • Responsible for advertising campaigns and Public Relations• Digital Media and Digital Communication Planning• Planning and use of Social Media Monitoring Strategy• Content Strategy• Identify customers and generate sales opportunities• Manage new business brought to the Company• Ensure that customers remain active with the Company• Weekly and monthly sales reports and goals.

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  Lgm c&s

  Jun 2021 - Jun 2022

  Promoter of legal services (service provision system)

  • Presentation and Disclosure of the Company and its Services• Prospecting customers aiming to raise them• Contacts with customers offering the company's services with a focus on sales• Collect record customer data and send information to the database and billing database• Update all documentation inherent to sales under your responsibility• Strengthen customer relationships• Report whenever necessary to LGM about the customers raised

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  Bjc microcrédito

  Dec 2021 - Dec 2022

  Customer manager

  • Adding visibility to BJC Microcredit with the inclusion of the communication component in mass media, in order to increase the number of clients and the value of the loan portfolio;• Design models for promoting BJC Microcrédito's services that fit the company's market goals;• Carry out the customer illegibility assessment;• Make daily and routine contact with current and potential clients, publicize BJC services and prepare credit proposals;• Monitor reimbursement dates and communicate in due time with customers whose installments are due;• Report on portfolio performance on a daily, weekly and monthly basis, as applicable;• Other tasks and functions assigned to it, within the scope of the normal activity of the company. Show less