Experience

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  Chase

  Oct 2007 - Nov 2010

  Senior teller

  • Supported the management team with any issues and concerns. • Processed customer transactions. • Cash handling, vault & ATM custodian. • Completed monthly ordering of supplies.

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  Western dental

  Aug 2012 - Feb 2017

  Business manager

  • Supported the managing dentist, four associate doctors, hygienist, ten offices in the region, and a team of professionals in corporate: human resource coordinator, payroll clerk, accountant, billing clerks and the marketing team. • Reviewed resumes to schedule interviews for new hires, trained new front staff hires as well as training current staff on new programs and product updates. • Assisted the human resource coordinator by opening new requisitions and verifying I-9 for new hires in Ulti-Pro. • Supported the office by managing multi-calendar schedules consisting of providers schedules, meetings, and conference calls. • Prepared monthly meetings to update the doctors and staff members on ongoing training, monthly targets, and P&L. Show less

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  Clinicas del camino real inc

  Oct 2017 - Feb 2019

  Health center manager

  •Supported team of professionals in the medical, dental and mental health department•Hire, orient and train staff •Ordered and received office supplies•Reviewed invoices and approved payments•Prepared memos, replied to emails and received mail•Reviewed appointment scheduling, bank deposits and daily charges•Prepared and presented monthly meetings•Managed multi-calendar schedules consisting of providers schedules, staff schedules, meetings, events and conference calls• Ensured maintenance, safety and cleanliness of the health center• Resolved and responded to complaints from patients and staff• Performed staff evaluations• Provided excellent customer service to patients, vendors and employees Show less

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  Abbyson

  Nov 2019 - Mar 2020

  Administrative coordinator

  Call centerMulti-line phones, answer phone calls and make outbound callsRespond to emailsAssist customers with questions and order issuesProcess request for repairs and replacements of furniture under warranty Resolve customer escalationsProduct and inventory verificationTrack and monitor customer ordersInternal Auditing of commercial invoices, packing slips and bill of lading Order fulfillment, schedule new orders for shipment

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  Dr. zak dental care

  Feb 2021 - Aug 2022

  Executive assistant

  Assistant to the Regional ManagerOversee the operations of five dental officesTrain and develop staff to meet individual needs and operational objectivesAddress and resolve patient concerns in a timely and professional mannerManage office schedules following policies and proceduresReview patient records to ensure accuracyHandle patient billing inquiries and insurance verificationsHandle incoming calls, emails and web inquiriesProvide excellent customer service to patients, vendors and employees Show less

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  Nima aleagha d.d.s.

  Aug 2022 - Mar 2024

  Front office manager

  Front office operationsBilling and following up on status of claimsInsurance verificationCollect and post both patient and insurance paymentsSchedulingTreatment presentationIncoming and outbound callsResponding to emails and patient inquiriesReview patient records to ensure accuracyProvide excellent customer service to patients, vendors and employees

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  Lotus dental practice

  Dec 2023 - now

  Front office assistant

  Front office operationsFollow-up on claim statusInsurance verificationCollectionsSchedulingTreatment presentationIncoming and outbound callsResponding to emails and patient inquiriesReview patient records to ensure accuracyProvide excellent customer service to patients, vendors and employees