Experience

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  Nyana

  Feb 2001 - Sept 2008

  Managing coordinator

  • Coordinated assigned programs funded by the New York City, State, and private foundations;• Ensured staff and subcontractors delivery of quality services in compliance with guidelines;• Prepared variety reports for submission to the funders;• Created, maintained and analyzed placement reports to determine effectiveness of staff and to develop and present recommendations for improvement;• Participated in the development of programs and evaluation and redesign of existing programs;• Conducted employment outreach and represented agency to the local business community;• Established accounts with large companies offering multiple client placements; Show less

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  Fegs

  Sept 2008 - Apr 2015

  Coordinator

  • Oversaw recruitment, training, supervision, and evaluation of career development and case management staff;• Evaluated staff performance and recommended or initiated personnel actions;• Oversaw timely delivery and access to social, mental health services and employment to qualified clients;• Generated various program reports required by the funding sources;• Was responsible for screening, assessment, and initial registration of the clients;• Wrote and submitted narrative and grant renewal applications to secure and maintain findings;• Processed Affidavits of Relationships for the clients, while explaining the process of applying for the refugee status;• Identified clients short and long term goals and created resettlement plans;• Assisted with designing marketing and promotional materials such as brochures and flyers;• Recruited and trained interns and volunteers for the program;• Attended quarterly community consultations with partner organizations, and outreach events. Show less

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  Hias

  Apr 2015 - Dec 2019

  Resettlement coordinator

  • Responsible for hiring, training, supervision, evaluation and overall performance of the case managers, job developers, interns and volunteers;• Develop and prepare program reports required by the funding sources;• Maintain, collect and analyze programmatic data;• Design and review internal policies and procedures to ensure best practices;• Oversee provision of services to clients to ensure their timely access to all entitlements and support services;• Develop and implement Quality Control measures to ensure contractual and regulatory compliance of services, conduct case notes reviews;• Develop, revise and implement program outreach materials and translations;• Create outreach strategies to enhance services, to promote programs and to recruit eligible clients as well as develop new linkages and referrals;• Work in close collaboration with the volunteer coordinator to train and match volunteers to assist staff with serving clients;• Develop and implement comprehensive training materials for financial literacy and cultural orientation classes led by volunteers;• Conduct trainings and orientation sessions to volunteers and interpreters facilitating classes;• Conduct assessment, initial registration, referrals and discharge of the clients;• Perform home visits to some clients to ensure that housing is safe, sanitary and in accordance with the housing standards;• Assist clients in developing individualized service plan, including short and long term goals;• Liaise with HRA to resolve any issues with client's benefits;• Participate in the community outreach events, quarterly community consultations with partners, city and state organizations. Show less

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  Nadap

  Dec 2019 - Aug 2024

  Manager of employment services

  - Develop strategies to improve the efficiency of employment services through the collaboration with management, local business, and at the discretion of HRA.- Supervise, train, and evaluate the job developer and employment specialist staff through individual and group supervision and performance evaluations. Provide guidance and support to direct reports.- Monitor and report retention and placement milestones to ensure monthly targets are being met and exceeded.- Arrange and attend meetings with job developer that foster relationships with local employers and provide potential opportunities that create leads for job developers to pursue and maintain. - - Participate in networking with such local opportunities, but also with local vendors and business relationships, such as as with WeCARE and Career Compass.- Monitor the timely and accurate reporting on client progress through staff supervision and close collaboration with internal business and data management. This includes the review and reporting of business claims, billing, and quality assurance.- Closely collaborate with other internal units. i.e. assessment, case management, and clinical services, in order to ensure comprehensive goal achievement and to provide client services. - Design, plan, evaluate, and facilitate workshops and client orientation for clients who are work-interested, work-ready, and/or employed.- Provide biweekly updates on new job leads and opportunities to staff to generate placements.- Ensure that all client cases are being managed appropriately by staff and that services are in compliance with program's policies and procedures.- Closely collaborate with peers in management and supervision to lead with integrity, professionalism, a positive work ethic, and a teamwork approach. Show less

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  Public health solutions

  Aug 2024 - now

  Project manager, benefits access partnership

  • Manage an assigned cohort of 12 CBO partners who are working with vulnerable and underserved New Yorkers to enhance their access to public benefits. • Serve as the main program liaison for Public Health Solution in discussions with internal and external partners (including City agency staff, participating CBOs and other technical assistance providers).• Work in collaboration with CBO partners, define and implement user research and evaluation campaigns to identify unmet population needs and existing barriers to benefits access. • Plan and facilitate convenings, workshops and collaborative design sessions with internal teams, CBO and city partners.• Foster cross-organizational collaboration, share lessons learned, coordinate service delivery quality and process improvement activities• Identify enhanced methods to improve the efficiency and effectiveness of benefits programs and access procedures.• Develop and implement a robust program to train CBOs in benefit programs and technologies that expands their benefits access capacity. • Responsible for identifying training areas via assessment tool, developing training strategy, plan and schedule in addition to facilitating training and delivery evaluation methods. • Manage and analyze quantitative and qualitative project data for programmatic, contractual, reporting and fiscal purposes, regularly working in collaboration with PHS’ Quality and Evaluation team.• Provide direct supervision and performance management to team members supporting the program.• Develop program deliverables, monitor progress and manage the workplan ensuring timely adherence to deadlines and contractual requirements. Show less