Experience

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  Euromed itc

  Oct 1996 - May 1997

  Database administrator & translator

  Duties included maintaining a client database, and assisting with translations.

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  Nfo world group

  Oct 1997 - Oct 2001

  Duties included administration of Novell Netware 5.0, Windows NT 4.0 / 2000, SCOUNIX, and Red Hat Linux servers, managing an IT helpline for over three hundred employees across multiple sites, responsibility for backups on all servers, desktop and network support, training employees in the use of internal systems, and recommending hardware and software purchases. Duties included supervising interviewers, quality control, training and evaluating new staff, and administration of SCO UNIX server and phone systems. (Promoted to Network Administrator Duties included telephone interviewing, and quality control. (Promoted to CATI Supervisor)

  • Network Administrator

    Feb 1999 - Oct 2001

  • CATI Supervisor

    May 1998 - Feb 1999

  • Senior Interviewer

    Oct 1997 - May 1998
• 

  Plan international uk

  May 2002 - now

  Responsibilities include managing ICT Support Service and infrastructure teams, management of all network servers and infrastructure, purchasing and budget management, system documentation, staff training, network security, third line technical support, project management, IT Policies & Strategies, Document Management, Managing 3rd party suppliers, and Disaster Recovery. Key AchievementsRemote Access Systems – designed and implemented remote access systems allowing over 200 staff to work remotely. The system allows access to all of Plan UK’s systems as well as use of the telephone system on a remote connection. This project was delivered on time and on budget in time for the Olympics in July 2012. Plan UK now has a robust remote access system that not only allows for flexible working, but has also improved its business continuity. This project resulted in a Plan UK staff award for ‘Innovation in the use of technology’.ICT Support services – delivered an ever improving IT Support service over a ten year period at Plan UK. Established a centralized helpdesk with a hotline number and an online helpdesk system. High levels of customer satisfaction where constantly maintained with the most recent IT Satisfaction survey resulting in an 88% overall positive rating. Office Move – was the technical lead for Plan UK & Interact Worldwide’s 2010 Office move. This entailed designing and implementing an entirely new infrastructure for 200 staff (Network, Telephone System, Printers, desk stations, etc), managing a budget of over £250,000, and coordinating seven different 3rd party suppliers to deliver services and equipment to the new building. The project was delivered on time and within budget. The move was done over a bank holiday weekend and all systems were fully operational by the start of the working week resulting in no loss of productivity for Plan UK. This resulted in a Plan UK Staff award in 2010 for ‘Best cross departmental group’ Show less Responsible for 1st – 3rd line support, Network & Systems Administration, Server Support, IT Purchasing, system documentation, providing staff training sessions, and providing technical support for international offices.Key AchievementsCost Saving Innovations – A wide area network was designed and implemented between London and Dublin by recycling old computer hardware and using open source wide area network technologies. Additionally, old desktops were rebuilt as thin clients with open source technology resulting in approximate savings of £50,000 over a two year period.Promoted to Systems Support Manager in June 2005 Show less

  • IT Operations Manager

    Jan 2005 - now

  • Network Administrator

    May 2003 - Jun 2005

  • Support Technician

    May 2002 - May 2003