Experience

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  Kamat plaza hotel ( presently known as the orchid mumbai )

  Dec 1993 - Jan 1995

  Front desk agent

  Register guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room revenue.Resolving minor guests complaints to the satisfaction of the customer, informing the manager of major complaints, problems or unhappy guests

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  Ramada plaza hotel mumbai juhu - 5* hotel

  Jan 1995 - Oct 1998

  Senior front office supervisor

  Register guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room revenue.Resolving minor guests complaints to the satisfaction of the customer, informing the manager of major complaints, problems or unhappy guestsHandling guest checkouts from the hotel and process customer payment according to established policies and procedures. Issuing, controlling and releasing guest safe deposit boxes

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  Hotel sea princess- juhu

  Oct 1998 - Jan 2000

  Lobby manager / duty manager

  Supervising the daily operations of Front Desk, reservations, telephones and business center operationsGreeting V.I.P guests on arrival, react to guest situations and problems, solve them quickly and efficiently Handle Staff scheduling in line with Hotel occupancy, also assist with and recommend decisions on staff hiring, training, counseling and disciplining

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  The resort, k raheja corp.

  Jan 2000 - Apr 2000

  Duty manager

  Supervising the daily operations of front desk, concierge, health club, business center and telephone operators and also monitor and control the daily revenue and expenses.React to guest situations and problems, solve them quickly and efficiently Check arrivals to ensure that VIPs, regular guests and high profile clients are recognised and looked after accordingly. Ensure that guests with special needs are provided with the appropriate level and type of assistance.Handle Staff scheduling in line with Hotel occupancy, also assist with and recommend decisions on staff hiring, training, counseling and disciplining Show less

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  The club mumbai - khanna hotels ltd subsidiary of holiday inn mumbai (now known as novotel mumbai )

  May 2000 - Dec 2002

  Duty manager

  Directly supervise and coordinate all activities of front desk, Health Club, Restaurants and Banquets. Interact with members, guests, and attending to their problems and complaints.Conduct training of all staff with regard to department procedures, safety, and security and service guidelines.Recruit Interview and Scheduling the front desk staff.

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  Woodley hotels

  Jan 2003 - Sept 2008

  Front office manager

  Supervising the daily operations of front desk, React to guest situations and problems, solve them quickly and efficiently To manage the hotel's computer system and train staff to familarise with the hotel softwareTo be fully aware of health and safety hazards, fire and security procedures To set the hotel's sales and various rate strategiesMaximising yield of bedrooms at all times to company standard through the correct use of all systems, evolution and decision on all incoming and refused business. To produce weekly and monthly sales forecasts and communicate fully to those departments affectedEnsure single image inventory through all distribution channelsHave a good understanding of Yield Management, Diary Management and analysis of trends Review regretted business and outcomes of selling strategies Identify possible revenue streamsAll hotel reports to be completed in a timely mannerReview the selling strategy for the groups enquiriesIdentify and understand changes in business trends in the market place and with the competitive setTo develop and maintain a high level of communication with all major sources of business and with repeat clients Show less

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  Accor

  Oct 2008 - Jun 2016

  Full Management accountability as General Manager - reporting to Accor hotels Director Operations Midlands .Coordinate, direct and manage the hotel operation to achieve maximum profitability , ensure guest satisfaction, protect the financial aspects of the business and maintain the building Direct and manage property operations to assure optimum performance and continual improvement in the five key Result Areas (guest service, employees, sales/marketing, property appearance and profit/financial control) Show less (Ibis Budget Hotel Glasgow has 165 modern guest rooms, each with en-suite shower, aircooling and flat screen TV. A good value all you can eat breakfast buffet is served every morning. The hotel has a limited amount of indoor parking available. 100% Non smoking hotel. Wi-Fi in public areas)To Manage all activities of property including employees, maintenance, sales ,profit/loss controls, setting budgets and forecasts and controlling the finances to ensure the profitability of the businessCoordinate, direct and manage the hotel operation to achieve maximum profitability , ensure guest satisfaction, protect the financial aspects of the business and maintain the buildingDirect and manage property operations to assure optimum performance and continual improvement in the five key Result Areas (guest service, employees, sales/marketing, property appearance and profit/financial control)Overview HR matters including interviewing, hiring , training, assigning work , coaching/counseling and performance appraisalsResponsible for health and safety of everyone on the premises, for food safety, for upholding the licensing laws, Consumer protection and employment legislation. Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness, establish and maintain preventative maintenance programs to protect the physical assets of the hotel.Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is deliveredTo develop and maintain a high level of communication with all major sources of business and with repeat clients Show less (Ibis Budget Hotel Beaconsfield is a low-cost hotel. The hotel has 105 modern guest rooms, each with en-suite shower, air cooling and flat screen TV. The hotel has a limited amount of onsite parking spaces available. 100% non-smoking hotel. Wi-Fi in public areas.)Appointed as a General Manager of a Pre-Opening Hotel, I was full responsible for all pre opening activities, developing financial, operational & business plans and implementation of marketing plans; preparing and executing strategy to maximise hotel revenue; support and drive Human Resources as a strategic business partner and fosterng the development of a positive work environment for all employees Coordinate, direct and manage the hotel operation to achieve maximum profitability , ensure guest satisfaction, protect the financial aspects of the business and maintain the buildingDirect and manage property operations to assure optimum performance and continual improvement in the five key Result Areas (guest service, employees, sales/marketing, property appearance and profit/financial control)Responsible for health and safety of everyone on the premises, for food safety, for upholding the licensing laws, Consumer protection and employment legislation. Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness, establish and maintain preventative maintenance programs to protect the physical assets of the hotel.Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered Show less

  • General Manager -ibis Styles Reading

    Nov 2015 - Jun 2016

  • General Manager - ibis Nottingham Centre Hotel

    Mar 2013 - Nov 2015

  • Operations Manager - Ibis Birmingham City Centre Hotel

    May 2011 - Mar 2013

  • General Manager - Ibis Budget Hotel Glasgow

    Dec 2009 - May 2011

  • General Manager - Ibis Budget Hotel Beaconsfield

    Oct 2008 - Dec 2009
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  Interstate hotels & resorts

  Nov 2015 - Jun 2016

  General manager

  Appointed as General Manager of soon to be opening Ibis Styles Reading Oxford Road.Responsible for the successful opening of the hotel, drawing up budgets, recruiting, setting up contracts with suppliers, developing sales and signing corporates, marketing and revenue management strategy.

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  Hotel indigo birmingham

  Jun 2016 - Jun 2019

  General manager
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  Ihg hotels & resorts

  Jun 2016 - Jun 2019

  General manager

  General Manager at Hotel Indigo Birmingham www.hotelindigo.com

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  Dandara living

  Jun 2019 - Apr 2024

  City operations manager

  Joined as Pre-Opening City Operations Manager at Aston Place Dandara Living – Site is now Stabilised - Currently Ranked No 1 on Homeviews in Birmingham & West Midlands - Aston Place was also awarded number 1 Top Rated Large BTR Community in UK for HomeViews Build to Rent Resident Choice Awards 2024 Ensuring the smooth day-to-day running of Aston Place & Unity & Armouries, with a view to have maximised rental income & low voids and thereby maximising the returns and increasing the value of this investment property for our owners.Managing all aspects of Operations including Staffing, Maintenance , Service contracts ,Lease Administration Renewals , Marketing , Capital Expenditure , Monthly forecast & Expense Control.Provide first class customer service to residents, creating a community feel through communication, events and innovations. Help develop and maintain a robust Resident Engagement Strategy and lead on the delivery of the events set out within the strategy. Show less

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  Savills

  Apr 2024 - now

  General manager - allegro living

  One of the largest Build To Rent development in Birmingham 603 Apartments – Studio, 1Bed , 2 Bed & 3 Bed.