Experience

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  Cervus lp john deere

  May 1992 - Aug 2012

  Service manager commercial, consumer products division

  Provided leadership to ten service technicians and administrators in the store service department while encouraging and maintaining positive employee morale.Managed internal Safety program.Reported on monthly/quarterly/and annual revenues and operation progressions.Contributed to annual budgeting and business planning processes.Participated with other dealership Service Managers, corporate Service Manager and General Aftermarket Manager in the development and implementation of corporate service policies and processes.Maintained tools, equipment, vehicles and facilities to ensure efficiency and a professional image.Developed "On site" service program.Manged pickup and delivery program.Maintained and grow relations / sales with outside Vendors.Ensured all business transactions are conducted to the highest ethical standards.Finacial Mangment;Achieved monthly Departmental productivity levels of 80-85%.Achieved monthly Departmental efficiency levels of 100 %.Achieved and maintained an annual sales growth rate of 15%.Asset ManagementIn collaboration with Warranty Administrator ensured less then 10% of warranty receivables are over 60 days old. Employee DevelopmentHired trained and mentored staff; ensured all service department employees participate in applicable training programs.Held weekly safety tool box meetings.Worked with Store Manager to hold effective monthly department staff meetings.Conducted annual service department employee reviews. Show less