Ameer Siddiqui

Experience

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  CA Technologies

  Sept 2008 - Feb 2009

  Customer Care Assistant

  Roles and Responsibilities:Worked for Software licensing project for Servers and client machines on contract employmentResolved support tickets for all licensing related issues within SLATracking inventory of Sales orders to issue licenses as per users countTroubleshooting in fixing complicated licensing errors by taking remote sessions

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  Tech Mahindra

  Apr 2009 - Mar 2013

  Subject Matter Expert

  Roles and Responsibilities:Delivered superannuation fund administration services to 30 master & corporate fundsManaged financial tickets of A/R support project and onsite client relations from offshorePerformed cash deposits in PF fund accounts for employer contributions as per the remittanceBanking the payments received through cheque, EFT, bill pay and clearing housesPerformed weekly/monthly RCA analysis for the errors identified & attending client meetingsDocumented SOP guidelines, process maps, imparted training, managed a team of 15 FTsSuccessfully completed transition of A/R & GLI - Underwriting projects at Sydney, AustraliaManaged specific incidents on JIRA tool, worked on Lotus Notes for all project activities Show less

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  Tech Mahindra

  May 2013 - Apr 2018

  Sr. Consultant - PMO Operations

  Roles and Responsibilities:5-years Sr. Consultant – PMO Operations experience for BFSI accounts at Tech Mahindra LtdExtensively worked on PeopleSoft systems for customer invoicing & vendor paymentsProven track record in managing ERP software projects for major Middle East clientsSupported in external/internal audits in providing supporting evidences for closurePerformed UAT for new change requests to bring process improvements on PeopleSoftPeriodically reviewed P&L for EBIDTA, cost Vs. revenue and variance analysis activitiesInteracted with various internal support functions to resolve the project issuesExpertized on all O2C & P2P processes Supported in PDD, DSO, collections for closure at IBU level Creation of PR/PO for purchasing third party software licenses to meet our project deliverablesCreation of Supplier (Vendor) in services procurement and initiate vendor paymentsCreation of contracts and tracking milestones invoicing as per client MSA/SOW/POWorked on efforts estimations, contract management and resource fulfillment Show less

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  Tech Mahindra

  Jun 2018 - Mar 2020

  SAP Finance Consultant

  Roles and Responsibilities:Worked on SAP S/4HANA post Go-live support project for FI moduleSolved maintenance issues in the area of GL/AP/AR/AAResolving the issues assigned within the specified SLAUnderstand issues faced by end users on day to day basis and provide solution to their satisfaction Proactively discuss critical issues with other functional consultants for timely resolutionProvided day to day operational and process support to end users Interacting with end users for requirement gathering through net meeting/phones/mailsAttended all mandatory trainings Show less

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  Deloitte India

  Apr 2020 - Dec 2020

  Sap Finance Consultant

  Roles and Responsibilities: Configured chart of accounts, account groups, field status groups, and posting keys, assigned these variants to company codesConfigured areas of Accounts Payable, House Banks and Automatic Payment Program (APP). Involved in optimizing bank details.Regularly interacted with users to ensure proper understanding of the business requirements and functional specifications.Regularly interacted with core team in Unit, SIT and UAT testing to cover all the business scenarios Show less

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  Tata Consultancy Services

  Apr 2021 - now

  SAP Finance Consultant

  Roles and Responsibilities: Working on SAP FI module, resolving P3/P4 Support tickets on Service NowResolved minor CR tickets also to meet the business requirementsRegularly interacting with end users on Teams to ensure assigned tickets are resolved within SLAAttending FI meetings with Management on daily basis to discuss open issues for closureDocumenting & tracking assigned issues, worked on interfaces including VertexInteracting with SAP ABAP/BASIS/SD/MM Consultants to resolve integration issuesClosely worked on Vendor/Customer Master data, Validations/Substitutions, IDOCs, Interfaces Show less