Milan Markovic

Experience

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  Ludicrum

  Jan 2019 - Jan 2020

  Support Specialist

  𝐕𝐈𝐏 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: In my role, I focus on providing support to our most valued clients. By designing custom strategies, I quickly address and resolve their technical concerns, ensuring their satisfaction and continued loyalty. This personalized approach is rooted in a deep understanding of each client's unique needs and exceeding their expectations at every turn.𝐢-𝐆𝐚𝐦𝐢𝐧𝐠 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: My expertise extends deeply into the i-Gaming industry, where I've successfully navigated through technical challenges. From straightforward troubleshooting to intricate system enhancements, my experiences have equipped me with a comprehensive understanding of i-Gaming technologies. This knowledge makes me a trusted advisor to both our clientele and my fellow team members.𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤-𝐃𝐫𝐢𝐯𝐞𝐧 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: By thoughtfully acting on client feedback, I've been able to strengthen client relationships significantly and spearhead initiatives that elevate our service quality. This ongoing cycle of feedback and improvement has not only benefited our clients but has also played a crucial role in my own professional development.𝐃𝐞𝐩𝐨𝐬𝐢𝐭 𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: When it comes to managing deposit transactions, I ensure that every process is secure, efficient, and seamless. My role involves implementing stringent verification protocols, swiftly addressing any transactional issues, and maintaining clear, open lines of communication. These efforts are crucial in preserving the trust and satisfaction of our clients.𝐑𝐞𝐛𝐚𝐭𝐞 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐢𝐬𝐬𝐢𝐨𝐧 𝐑𝐞𝐩𝐨𝐫𝐭𝐬: Additionally, I am adept at preparing comprehensive weekly reports on rebates and monthly reports on commissions. Show less

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  Bee IT LLC

  Apr 2022 - May 2022

  Drupal Developer

  𝐃𝐫𝐮𝐩𝐚𝐥 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: At the heart of my internship has been Drupal, where I've engaged deeply with its modular architecture and powerful framework to build web applications. My work has ranged from custom module development to theme customization.𝐅𝐫𝐨𝐧𝐭-𝐄𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 (𝐂𝐒𝐒, 𝐣𝐐𝐮𝐞𝐫𝐲, 𝐉𝐚𝐯𝐚𝐒𝐜𝐫𝐢𝐩𝐭, 𝐇𝐓𝐌𝐋): Crafting responsive and visually appealing websites has been a significant part of my internship. I've learned to transform static designs into dynamic user experiences.𝐌𝐲𝐒𝐐𝐋 & 𝐏𝐇𝐏: My work with MySQL and PHP has enabled me to design and manage databases.𝐆𝐢𝐭 & 𝐆𝐢𝐭𝐇𝐮𝐛: This experience has taught me the importance of keeping track of changes, collaborating with other interns, and contributing to projects in a distributed development environment. Show less

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  Codetribe

  Sept 2022 - Nov 2022

  Frontend Developer

  𝐇𝐓𝐌𝐋 & 𝐂𝐒𝐒: The foundation of web development, my work with HTML and CSS has been critical in structuring and styling web pages.𝐓𝐲𝐩𝐞𝐒𝐜𝐫𝐢𝐩𝐭 & 𝐑𝐞𝐚𝐜𝐭.𝐣𝐬: While specializing in using React.js, I've adopted TypeScript to make my coding process better, by making sure that the code is safe and easy to manage, making the apps I build more reliable. 𝐉𝐢𝐫𝐚, 𝐒𝐜𝐫𝐮𝐦, 𝐚𝐧𝐝 𝐀𝐠𝐢𝐥𝐞 𝐌𝐞𝐭𝐡𝐨𝐝𝐨𝐥𝐨𝐠𝐢𝐞𝐬: Working within Agile frameworks, I've used Jira to manage projects, track issues, and collaborate effectively with team members. Scrum practices has enabled me to participate actively in sprints, stand-ups, and retrospectives, ensuring that projects remain on track and aligned with client needs. Show less

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  USED CONEX

  Feb 2023 - Aug 2023

  Sales Agent

  𝐎𝐧𝐥𝐢𝐧𝐞 𝐀𝐝𝐯𝐞𝐫𝐭𝐢𝐬𝐢𝐧𝐠: Using platforms like Facebook Marketplace, I find new leads and connect with potential customers. By effectively targeting and engaging with users, I identify those interested in our containers. Through careful cold calling and personal communication, I make sure each lead gets the best service possible.𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: I managed our back office operations, creating and handling accounts for all of my converted leads. This ensured smooth transactions and great customer service. Additionally, I built a detailed database of these accounts, which is a valuable resource for future opportunities to upsell new products to our clients. Show less

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  Levi9 Technology Services

  May 2023 - Jun 2023

  Software Tester

  𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐓𝐞𝐬𝐭𝐢𝐧𝐠: Beyond general test automation, I've delved into automation testing frameworks like Cypress for end-to-end testing. This has allowed me to create and run tests that mimic user interactions with web applications, ensuring that users have a smooth and error-free experience.𝐌𝐚𝐧𝐮𝐚𝐥 𝐓𝐞𝐬𝐭𝐢𝐧𝐠: Even with automated testing, I still did manual tests. This was important for finding problems that might not be caught by automated tests, especially when it came to how easy and enjoyable the software was to use.𝐏𝐨𝐬𝐭𝐦𝐚𝐧 𝐀𝐏𝐈: With Postman, I tested the parts of our software that communicate over the internet to make sure they were working right. I sent test messages to these parts and saw how they responded.𝐂𝐲𝐩𝐫𝐞𝐬𝐬: Cypress was especially useful for testing websites because it let me see the results of tests right as they happened in the browser, which helped me understand how the software performed and functioned in real-time.𝐉𝐚𝐯𝐚𝐒𝐜𝐫𝐢𝐩𝐭: I used JavaScript to write test scripts, which helped me check web apps and work with tools that ran tests automatically.𝐉𝐢𝐫𝐚: I used a tool called Jira to keep track of testing tasks, find and record bugs, and work closely with the software development team. It helped us stay organized and make sure we didn't miss any issues Show less

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  AgentFire.com

  Aug 2023 - now

  • Project Manager

    Dec 2023 - now

  • Financial Accountant

    Aug 2023 - now