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Filipa Lindim Ramos

Filipa Lindim Ramos

Usherette

Followers of Filipa Lindim Ramos735 followers
location of Filipa Lindim RamosLisbon, Lisbon, Portugal

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  • Timeline

  • About me

    Customer Behaviour Specialist na Worten Portugal

  • Education

    • Universidade Nova de Lisboa

      2008 - 2012
      Degree in Sociology

    • NOVA IMS Information management school

      2012 - 2015
      Statistics and Information Management with a specialisation in Marketing Research and CRM Marketing Research e CRM Master Degree

  • Experience

    • Coliseu dos Recreios

      Apr 2008 - Jul 2017
      Usherette

      Usherette

    • Portugal Telecom

      Sept 2013 - Feb 2014
      Curricular internship

      Identification of the factors that influence customer recommendation in the telecommunications sector

    • Portugal Telecom

      May 2014 - Apr 2015
      Marketing Analyst

      Analytical marketing analyst for the residential segment department triple play – Trainee Program. With the responsibilities of creating client databases based on multiple indicators using SAS and SQL, and identification of the factors that influence customer recommendation in the telecommunications sector.

    • Marktest

      Oct 2015 - Jul 2017
      Technician in marketing research

      Technician in customer satisfaction studies in the following areas: Banking, Insurance and Telecommunication. Collection, processing and analysis of data for creation of customer satisfaction reports. Updating, tracking and creation of indicators. Creation and analysis of structural models.

    • IBM

      Jan 2018 - Aug 2020

      Provide regular reports, insights and analysis based on clients surveys to LA General Managers, Sales VPs and Sales Leaders to help drive actions to improve the Net Promoter Score (NPS) metric and client satisfaction. Supporting IBM's internal customers (various teams within IBM, sellers, Business Partners) in Spain and Portugal – contract maintenance, registration, modification,cancellation, invoicing and revenue collection. Ensuring customer satisfaction through timely and complete responses to inquiries, and proactive problem resolution.

      • Client Experience for Sales Advisor, Latin America

        Dec 2018 - Aug 2020

      • Project Administrator for SPGI

        Jan 2018 - Nov 2018

    • Marktest

      Aug 2020 - Apr 2021
      Senior Market Researcher

    • HMR - Health Market Research

      May 2021 - Jun 2022
      Customer Success Analyst

      Creating a direct relationship with customers and providing them with data and analyses, which helps customers grow and achieve their goals while simultaneously strengthening their relationship with the business. Guiding the customers through onboarding, training and ongoing maintenance to ensure they are taking the most value possible out of the service.

    • Worten Portugal

      Jun 2022 - now
      Customer Behaviour Specialist

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Filipa Lindim Ramos
      F&O Peer to Peer - 2H/19 Mari Shioya (SMS Client Experience for Sales COE Advisor Japan, Diversity lead for Babel Slovakia) Nov 2019 Filipa, thanks to your personal interest to Diversity actions. And to your all help!
    • Awarded to Filipa Lindim Ramos
      IBM Practice: Show personal interest Catarina Baptista (Treasury Documentation Specialist) May 2019 I would like to thank you for all you have been doing to help foreigners in Bratislava. Your involvement in the Babel group has help me be more aware of the activities and your ideas for improvement have been very interesting.
    • Awarded to Filipa Lindim Ramos
      IBM Manager's Choice Award Paloma Esperon (SPGI IS CFO) Jun 2018 Thank you Filipa for the extra support provided during this closing. I strongly appreciate your support on the termination invoicing on a record time with a short notice. Really thank you!
    • Awarded to Filipa Lindim Ramos
      IBMer Appreciation program Jana Huttová (Project Administrator PBS O2C (post-sales), Q2C Operations Europe (Iberia)) Jun 2018 Dear Filipa, thank you for being my great stand-in and handling most the requests for me while I was on vacation. Really appreciate.
    • Awarded to Filipa Lindim Ramos
      IBM Manager's Choice Award Miroslava Valasíková (PBS O2C SPGI Squad Leader, Q2C Operations Europe) Apr 2018 Filipa Hello, thank you for being professional and showing the dedication to our client s success! This is the way to go, good job!

  • Volunteer Experience

    • Volunteer Staff

      Issued by Fundação PT
      Fundação PTAssociated with Filipa Lindim Ramos

    • Volunteer Staff

      Issued by RTP
      RTPAssociated with Filipa Lindim Ramos

    • Volunteer Staff

      Issued by Jardim Botânico de Lisboa on Jul 2006
      Jardim Botânico de LisboaAssociated with Filipa Lindim Ramos