Kristine Del Rosario

Experience

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  Air Philippines

  Aug 1999 - Jul 2000

  Cabin Crew
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  Qatar Airways

  Aug 2000 - Aug 2002

  Cabin Crew

  Provided the highest Standard of Service for First Class, Business Class and Economy passengers. Retained exemplary employee record including commendations for excellence in Customer Service

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  Mandarin Oriental Hotel Group

  Aug 2002 - Aug 2007

  Club Concierge

  Aside from handling the whole operation of the Department in the absence of the Manager, Training all incoming Club Concierge for Front Office and Food and Beverge was a Major Task and Responsibility

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  Shangri-La Group

  Oct 2007 - Jan 2015

  Guest History Manager

  Managed the Back Office Operation In Charge of the Rooms Controller Team and Back office Support Staff. Handled the Recognition Program of Shangri-la Makati, All Meeting, Convention and Groups for Front Office and acted as Asst. FOM, Duty Manager, Guest Services Manager and Horizon Club Manager in their absence. Facilitated Systems Training for all incoming FO and Horizon Club Floor Staff

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  Marco Polo Hotels

  Jan 2015 - Dec 2015

  Continental Club Floor Manager

  Managed the Executive Lounge of The hotel , overseen the Operations of the whole Department as the first Horizon Club Floor Manager. Driven the Team to Successfully contribute in achieving the Hotel's No. 1 ranking in Trip Advisor Pasig Area

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  Skyrocket International

  Jan 2016 - now

  Consultant

  Skyrocket is an International Company that Specializes in Service Elevation and Delivery

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  Fairmont Hotels & Resorts

  Sept 2016 - now

  Front Office Manager