Domonique Dickens

Experience

• 

  BP

  Jan 2012 - Jan 2017

  Dispatcher

  Worked within the Supply Chain Organisation at BP within a vital role in the Logistical Department. Arranged, assisted and ensured fuel deliveries from up to 12 terminals across the UK for retail petrol stations. Monitored and maintained live scheduled activity over a 12 hour period (7am–7pm / 7pm–7am) – inclusive of re-scheduling whole shifts if required. Understanding of the inner workings of the supply chain industry and how this affects each aspect of the business. Knowledge of the business forecast, how my role impacted this and what I could do to help achieve the future goals of the business. Show less

• 

  Self-employed

  Feb 2017 - Mar 2018

  Travelling and Volunteering

  I spent just over a year travelling around South America and South East Asia which included some volunteer work. This taught me a lot about how to manage difficult situations with language barriers and communicate clearly with meaning, different cultures and diversities of people, improved my organisational skills further - particularly when planning and forecasting volunteering opportunities in relation to location, transit, visas and availability. This was a life changing experience that gave me the chance to expand my horizon as well as my knowledge and personality. Show less

• 

  Hughes

  Apr 2018 - Mar 2021

  Completing Project Manager and Service Delivery Manager tasks for a popular supermarket chain throughout Poland and Portugal including customer and external Service Provider co-ordination, SLA management and invoicing. This is also along side my duties as Project Management Support for the Estee Lauder network migration across the UK. I am actively leading this project with the support of the Project Manager and am the first port of call for the customer as well as the Service Provider in arranging site visits as well as keeping the customer updated with weekly review calls and a weekly progress report.These tasks run along side my standard Project Co-ordinator role as detailed below. Show less I initially started Hughes working on the largest and biggest billing customer The Camelot Group (National Lottery) with over 36,000 live sites to date. After my first year and some departmental changes, I have progressed within my role to take on more versatile and challenging projects across the UK and Europe. These include household names such as; Shell, BP, Estee Lauder and Smiggle – amongst more. Some of my day to day duties include; liaising business to business as well as speaking with customers whilst building key relationships; creating, checking, and authorising invoices from Service Providers and to our customers; accurately arrange, monitor and control project installations across Europe; first point of contact for all customer orders, queries and requests during the roll out of the network solution and the physical installation segment. Show less

  • Project Management

    Apr 2019 - Mar 2021

  • Project Coordinator

    Apr 2018 - Mar 2021
• 

  Silverbug

  Mar 2021 - Nov 2021

  Project Manager

  Silverbug are an MSP in bespoke IT Solutions & IT Support. Providing support on: Microsoft 365 & Azure Technologies, CyberEssentials Support, Mimecast Implementation, Cloud Migrations and more.My main responsibilities at Silverbug included but were not limited to: • Central point of contact for all Project related queries, issues and communications. • Initiation and creation of detailed Project Plans and the required Phases, Project Tickets and Project Documentation inclusive of Kick-Off Meetings, Reviewing Statement of Works, Client Communication, PowerPoint Creation and Risk Registering and Monitoring.• Proactive and productive working by maintaining progress on Projects, managing relationships with diverse teams around the world inclusive of delegation and inter-departmental working when required. • Management of a team of 5 Technical Consultants requiring team building, management abilities, process creation and reviews and reporting.• Scheduling and co-ordinating of the Technical Consultants to work on specifically assigned/allocated Project Tickets, including collaboration with external teams/businesses – this is usually done 1 to 2 weeks in advance, so a level of forecasting is required for this aspect of the role. • Liaising with both internal and external stakeholders to provide clear and concise Progress Reports.• Actively monitor and update our CRM System keeping all data up to date. • Monitor and track budgeted hours and costs throughout the duration of the project to ensure the scope of works stays within target.• Independently review work processes to pro-actively suggest any improvements and then implement these changes appropriately. Show less

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  Motor Neurone Disease (MND) Association

  Nov 2021 - now

  Helping to collect and deliver impactful stories from the MND community.

  • Personal Stories Specialist

    Nov 2023 - now

  • Participation and Engagement Officer

    Dec 2022 - Dec 2023

  • Volunteer Communications Coordinator

    Nov 2021 - Jan 2023