Melvain Donyes

Experience

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  Ponderosa Steakhouse Systems

  Jan 1984 - Apr 1988

  Assistant General Manager

  In one of the Company’s most profitable stores, I started out in an entry level position, maintaining the equipment and ensuring the store’s safety and cleanliness. In a little more than a year, I was promoted to Assistant Manager, after completing 2 months of mandatory training at the National Office. By working my way up in the same restaurant, I was able to learn how hard work and good relationships join together to ensure success. The highlight of my experiences there revolved around my primary job function; hiring and training new employees. I still love seeing people succeed to higher roles through applying the training they’ve received, and first developed that passion and those skills at this high volume, profitable restaurant. Show less

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  Calvary Bible Institute

  Apr 1988 - Feb 1996

  Missionary/Dean of Students

  For each of the many “hats” I’ve worn during my pastoral career, the highlight has always been working with people, whether in groups or as individuals, to prepare them for their “next step”. As a young missionary, I was the Dean of Students at a small Bible school in Durban, South Africa. There I worked with our 70+ students in career guidance, placement, and their day to day issues. It was a pleasure to see so many graduate and go on to do great things in that very needy nation. To this day, I receive notes of thanks for the role I played in the lives of the students, which is quite gratifying. Show less

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  The WorkGroup Solution

  Mar 1996 - Jan 2006

  Company Owner

  In Bonney Lake, I was responsible for diagnosis, replacement, or repair of failed components in clients’ home or office environment. I was also involved with developing sales leads, training (personal and group settings) and many other aspects. I became a certified Microsoft Mobile Solutions Trainer in 2006, and deployed several Microsoft Exchange Server sites, incorporating them with Blackberries and PocketPC on the client side. I also worked with Help Desk duties while we held the contract for the local ISP- Ellijay Telephone Company.As owner of my own business, a small computer repair shop and consultancy, I learned the value of establishing and maintaining a good reputation among clients and the broader community alike. Through hard work and long hours, I was able to build up the business into the success it still is today. Because of my input and tutelage throughout the sales cycle, the owners I sold it to are still going strong, and serving the needs of small to mid-size businesses throughout North Georgia. Show less

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  Living Waters Family Worship Center

  Mar 1996 - Sept 2003

  Senior Pastor

  As a Pastor, I’ve been able to help many individuals, couples and families achieve their goals for spiritual development. Intrinsic to this were many skills that are applicable to good management practices everywhere, such as: Keeping confidences, Providing counsel, Training one on one and in group settings, Interpersonal and cross-cultural communication training, and Time management.

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  Bethel Family Fellowship

  Oct 2003 - Aug 2008

  Associate Pastor

  As a Pastor, I’ve been able to help many individuals, couples and families achieve their goals for spiritual development. Intrinsic to this were many skills that are applicable to good management practices everywhere, such as: Keeping confidences, Providing counsel, Training one on one and in group settings, Interpersonal and cross-cultural communication training, and Time management.

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  Bonney Lake Food Bank

  Jan 2005 - Oct 2007

  Executive Director

  Directed daily operations of Food Bank, including ordering of stock, ensuring rotation, ongoing training and supervision of volunteers, grant writing, fund raising, and advocacy. Managed staff of 25+ volunteers and 15 paid staff, providing training, scheduling, and opportunities for advancement. Highlights:• Acquired increased funding by 142% through our fundraising and advocacy efforts.• Increased operating hours by 25% at local level. • Twice elected to Board of the Washington State Food Coalition to represent Emergency Food Providers and Anti-Hunger Advocates. Show less

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  Therasimplicity.com

  Jan 2007 - Sept 2008

  Customer Support

  I worked directly with end-users (teachers, administrators, and speech professionals) in presenting benefits of web-centric approach to creating Speech Therapy materials. Responsible for administration of company’s SalesForce.com account, updating sales reports, following up with customers, and assuring/assessing customer satisfaction.

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  Harvestime Outreach Church

  Sept 2007 - now

  Ministry Coordinator

  Currently, as a Ministries Coordinator, I oversee a staff of 20+ volunteers and coordinate the day to day operations of the 5 paid staff members. As we’ve met each Monday morning for planning meetings, I’ve been pleased to see the staff grow and develop, and the church expand into a more accurate reflection of their mission and vision statements. I’ve also been pivotal in establishing a Training Institute, media outreach, and staff development.

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  Comcast

  Sept 2009 - Aug 2012

  • Retention Specialist

    Aug 2011 - Aug 2012

  • Telecommunications Repair Specialist

    Sept 2009 - Aug 2011
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  Comcast Cable

  Jan 2013 - now

  Supervisor, West Division Billing Center of Excellence

  I currently oversee a team of 15 direct reports, coaching and mentoring them to success in metrics such as Transitional Sales Rate, Calls per Productive Hour, Average Handle Time, and Voice of the Customer results. In a short time, I have turned a poorly performing team to “Highly Effective”. Previously, I’ve worked in the Retention Department to retain our customers as the highest revenue rate as possible and provided over the phone technical support to customers. I've worked in IP Support and, as an "overnighter", was trained in Video, sales, and retention too. I've used tools such as KANA to provide e-Care, as well as GrandSlam, Scout, Comtrac, and all related troubleshooting tools. The recent transition to our Billing Center of Excellence has helped me recognize that training and coaching, especially in the area of sales and team development, is really my passion. Highlights:• Progressed from Rep to Specialist within my first year.• Three-time "Bow Tie Award" recipient for excellence in customer service. Recognized as Top 5% Tier Rep for 2011.• Attained "Elite" or “All Star Sales Team” status at least once in each fiscal quarter.• As a Virtual CAE, proved my ability to be highly disciplined, customer focused, and self-motivated.• Recognized by my peers for my ability to facilitate weekly meetings, develop sales contests, and headset/coach direct reports• Have worked with Comcast University to provide coaching for the New Hire Training group as a Mentor and Sales Coach. Show less