Glen Babakhin

Experience

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  Artichoke Joe's Gaming/Casino

  Aug 2010 - Dec 2014

  Business Analyst / Manager

  • Restructured employee training process which increased advancement by six months on average• Implemented new approach to team structure resulting in turnover rate decrease by 20% in 12 months• Contributed to setting company’s annual strategies such as reaching goals through implementing new services and products for clients which yielded a 30% increase of positive customer feedback surveys• Analyzed the impact of regional and global events affecting the industry

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  Odoo

  Jul 2014 - Feb 2016

  Implementation Consultant

  • Customization, configuration, and implementation of cloud ERP business applications such as CRM, Sales Management, Manufacturing Resource Planning (MRP), Accounting, Warehouse Management, Purchasing, E-Commerce and Website• Exceptional communication skills interacting with clients on a daily basis resulting in 100% client satisfaction to date • Successfully managed and implemented the first Odoo eBay integration module • Configured multiple complex Accounting/Finance requirements including customized financial reports (BS, P&L, Cash Flow), imported financial transactions (closing and opening entries), real-time accounting, standard, average and real costing. • Functional and Technical Specification documentation expertise • Collaborated with end-users and executive management to gather business critical requirements, report design, and ensured proper testing/validation• Customized customer’s database user interface and reports using XML and RML • Assisted during pre-sales by customizing and performing demos for prospective clients Show less

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  Kenandy, Inc

  Feb 2016 - Oct 2017

  • Successfully led multiple ERP implementation projects • Worked with end users to document business requirements and create technical solutions based on functional requirements• Managed, trained, and assisted Kenandy Partners with project implementations as an Executive Sponsor• Developed and deployed a “Project Implementation Guide” that is being used in 100% of new Kenandy Projects • Management of financial testing, conversion, and cutover efforts• Salesforce Certified Administrator Show less • Was rated #1 in Cases closed per Support Team member - 30% of total Company cases closed on the team of eight Engineers• Providing world class support on our Kenandy Cloud ERP product• Supported Kenandy customers using SaaS products built on the force.com platform via case portal, phone & email• Led business process design and analysis discussions• Troubleshoot, reproduce and diagnose internal and customer issues• Researched, created, and maintain knowledgebase documents• Worked closely with engineering, product management and the field team to provide customer • feedback and assist in product direction• Provided high quality assistance to various internal teams in addition to customers• Contributed to the dynamic Customer Success Team responsible for ensuring 100% client satisfaction Show less

  • Implementation Consultant

    Oct 2016 - Oct 2017

  • Senior Support Engineer / Consultant

    Feb 2016 - Oct 2016
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  Talkdesk

  Oct 2017 - May 2018

  Senior Solutions Consultant

  • Successfully led 20+ Contact Center implementation projects that are Live• 80% of projects are leveraging Salesforce Integration• Performing Salesforce custom solution requirement gathering, solution design, and execution• Salesforce customizations include: custom objects/fields, workflow rules, process builder flows, validation rules, reports/dashboards, and more• Provide assistance through sales/pre-sales cycle related to potential customer project scoping• Assisting Solutions Engineering team with custom SFDC demo construction• Performing demos in collaboration with Solutions Engineering team • Salesforce Certified Administrator Show less

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  Sitetracker

  May 2018 - May 2019

  Sales Engineer
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  GroupWork LLC

  Jun 2019 - now

  Co-Founder & Partner