Ron Lim

Experience

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  Republic of Singapore Armed Forces (RSAF)

  Jan 2005 - Nov 2006

  Air Defence Artillery Specialist (ADA)
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  UOB

  Jul 2007 - Aug 2010

  Customer Service Officer

  • Promote Fixed Deposits, Savings and Current accounts promotions to bring in more revenue and gating funds for the branch.• To provide efficient and quality service to customers, and deliver high standards of customer experience.• Opening of accounts for customers (Corporate / Mass market), an average of 8-10 accounts per day and handling customer enquiries by giving alternative solutions.• Worked closely with sales and business units to increase revenue and productivity for the branch by cross-selling and promoting banking products. This resulted in maintaining the monthly KPIs.• Achieving the targets set by the management, for example scoring a perfect score for housekeeping, customer service experience by internal/external mystery shoppers.• Involve in a project as a committee member given by the Area Manager and also done ad-hoc projects in 2009 given by the branch manager.• Started off as teller dealing with cash handling for 7months. Moved on to account opening and followed by doing operations duties like cheques handling, KYC, BIWS, telegraphic transfer etc. Show less

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  Standard Chartered Bank

  Aug 2010 - Oct 2010

  Business Financial Manager

  • Help the bank to acquire, grow and deepen new to bank SME Banking customer. • Generate new business through direct selling to SME customers and referrals from different sales channels.• Build and expand existing SME customer relationships through pro-active customer contacts.• Identify and prioritise activities to maximize revenue contribution from the mid-high potential customers.• Provide advice on potential financial solutions based on identified needs, resolve client queries without further escalation.• Analyse financial requirements of customer and match with bank's product offerings. Show less

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  DBS Bank

  Nov 2010 - Feb 2017

  • Acquire and develop new customer relationships (both locally and overseas) directly or through intermediaries.• Proactive management and monitoring of customer accounts to achieve optimum business and profitability.• Identify new business opportunities, understand customers’ needs, evaluate risks and structure deals that meet the requirements of both customer and Bank.• Work with product, operating and other segments of the Bank to provide prompt and efficient customer service.• Ensure compliance of mandatory banking policies and processes including performing customer due diligence, risk evaluation and account reviews.• Cross-selling of Merchant facilities, Cash Management, Term Loans, Foreign Exchange & Trade products.• Increase income revenue to 410% and average liabilities balance to 350% in the last 3 years. Show less • Handle all service request, Account Reviews and Account Remediation.• Ensure completeness of account opening documentation, provide prompt and accurate follow-up of pending documentation, track status of account opening, monitor initial deposit(s), collect set-up fees, update tracking of new account opening• Effectively handle the banking needs and customer service issues such as Telegraphic Transfer payments, Fixed Deposit placements/withdrawals/rollovers, to check rates and to ensure that customer’s instructions are promptly and accurately processed before the cut-off times.• Service request treatment for both internal and external such as acknowledge service request within the same working day, to close service request within 1 day for simple query and provide an interim update within 24 working hours for more complex query. Show less

  • Relationship Manager

    Sept 2012 - Feb 2017

  • Customer Support Officer

    Nov 2010 - Sept 2012
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  AIA Singapore

  Mar 2017 - Apr 2019

  Financial Services Consultant

  • Work closely with clients to establish financial objectives through detailed financial health analysis.• Provides financial advisory services and recommend solutions based on client’s needs.• Conduct periodic reviews to ensure clients' insurance portfolios continue to stay on track towards their financial objectives.• Provides excellent support to clients in policy servicing and claims.

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  Trinexis Consultants Pte Ltd

  Oct 2019 - Apr 2020

  Business Financial Manager

  • Actively develop new client relationships in the SME arena• Acquire prospective clients through cold-calling and referrals• Provide prudent financial solutions for clients through understanding of their financial requirements• Engage and cultivate long term working relationships with clients and business partners on pending funding applications• Ensure proper advisory procedures and documentation while adhering to company’s policies and internal processes

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  Minterest Private Limited

  May 2020 - Jan 2022

  Associate, Relationship Manager

  • Leverage new or existing relationships or connections to bring SME borrowers onto marketplace funding platform and to develop origination channels/networks.• Perform preliminary information and intelligence gathering, on-site meetings, conduct in-depth credit checks, to perform detailed cash flow analysis of borrowing entity to determine debt sizing and sources of repayment, perform risk rating analysis and prepare documentation for approval to launch funding requests.• To maintain portfolio management in respect of post-disbursement matters, including liaising with borrowers to ensure that they meet their undertakings, timely repayments and other day to day administration matters pursuant to a funding.• Maintain relationship management with clients on future financing requirements and to tap into clients’ ecosystem to enhance origination efforts.• Operate in a high-paced environment that complies with laws and regulations and ensure company’s policies and procedures are followed with deal documents properly prepared and filed for auditing purposes.• To assist on various project initiatives that may be required to propel the business forward. Show less