Zhivko Georgiev

Experience

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  Vita Style

  Jun 1998 - May 2001

  Sales Representative

  • Managing 30 employees of the company• Seeking new partnership and maintaining strong relationship with the existing accounts. • Consulting customers. Negotiating pricing and closing deals• Managing distribution and deliveries• Driving extensively with a van in order to distribute all the company’s products

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  STATE FOREST AGENCY

  Jun 2002 - May 2005

  Senior forester executive

  • Preparing technical specifications, managing tenders, and evaluating offers from construction companies. Price validation, verification, and analysis of technical projects. Controlling quality and quantity parameters of the completed tenders. • Database management.• Reporting, gathering statistical data and reports required by the national forestry institutions

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  Energy Efficiency Agency (EEA), Directorate - Control on EE and PR

  May 2005 - Jul 2007

  Chief Expert - CEE buildings

  ▪ Participating in projects within the frame of PHARE and SAVE II programs;▪ Participating in regulations preparation in the field of energy efficiency▪ Exercise control over the activity of energy consumers, owners of buildings – state and municipal (ministries, regional administrations and municipalities), concerning the mandatory energy efficiency audits and building certification stipulated in the Energy Efficiency Act (EEA);▪ Exercise control over the activity of energy consumers, owners of industrial enterprises, concerning the mandatory energy efficiency audits stipulated in the EEA;▪ Database management for audited and certified buildings in Bulgaria, including energy saving measures (woodwork replacement, outside and inside insulation, heat supply systems reconstruction, etc.);▪ Preparing articles on the processes of energy efficiency audits in the industry and building certification▪ Preparing presentations and participation in national and international seminars and conferences Show less

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  Lindab Ventilation AB

  Jun 2007 - Dec 2007

  Technical consultant

  ▪ Creating and maintaining database with designers, investors and installation companies in Bulgaria, specialized in the ventilation area▪ Cooperating with designers the execution of ventilation projects using CADVENT (ventilation software) for drawing, analysis and calculation of ventilation systems produced by Lindab▪ Looking for new partners in order to promote company products along with the CADVENT software▪ Training designers to produce projects with CADVENT ▪ Driving extensively around the country on company business▪ Providing and answering all technical inquiries from company clients in order for them to understand the benefits of the company products and to convince them to buy what is the best for their projects Show less

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  Adecco Group

  Feb 2008 - Feb 2010

  Release manager

  ▪ Main responsibilities on managing the delivery of new configuration items and set of services to HP customers▪ Gathering all the information necessary for completion of customer orders and coordinating the delivery process▪ Maintaining servers databases ▪ Daily communication with the installation teams in order to successfully perform all the tasks needed for the customer’ orders (requests). ▪ Participating in meetings to improve the quality of the installation process▪ Mentoring and training newcomers Show less

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  Hewlett Packard Enterprise

  Feb 2010 - Jun 2016

  ▪ Having the end to end accountability in the delivery to customers, including incident, problem, change, release capacity and configuration management▪ Focusing on making improvements in the delivery model and support to better meet the customers’ demands▪ Driving quality, performance and efficiency ▪ Taking ownership in all the escalations in the customers’ environments so the particular issues will be addressed and solved in timely and acceptable manner▪ Acting as a Delivery Lead, giving technical expertise in resolving the most complex incidents which occur. That includes Client Virtualization Services and Software (application development) technologies▪ Being part of all projects for new solutions and making sure the implementation goes smoothly in the agreed time frame. Controlling and monitoring the work of the involved parties in order to meet the customer needs and requirements Show less • Acting as an escalation point of contact for the customer for all the issues concerning the incident management team• Preparing shifts schedules in order for the work to be split between the team members and to make sure the customer is fully supported even after business hours, including weekends• Distributing the workflow between the team members so people won’t become overloaded and they are able to take ownership on the cases they are assigned to• Mentoring and training newcomers who are joining the team and assisting them until they are fully operational• Attending Daily Service Review meetings with the customer to give the detailed updates on all incidents which occurred within the customer environment. Taking direct responsibility on making immediate communication with all involved support towers and to assign proper resources to resolve various issues raised by the customer as concerns. That includes planning corrective actions where needed to prevent reoccurrence or to improve the incidents resolution time and the quality of the service• Business visits to customer sites in order to understand their local issues and requirements and to find a way to incorporate an efficient incident management process Show less ▪ Managing escalated and top priority incidents up to and including resolution▪ Maintaining the appropriate level of authority between the client and HP organizations to ensure the success of the incident resolution▪ Participating in improvement programs and progressing initiatives to improve the quality of the service HP provides▪ Acting as a Problem manager on all major and escalated incidents which are likely to reoccur and where identifying the root cause and implementing all the required corrective actions immediately, is the key to prevent them from happening again and to make the customer confident that there won’t be further impact to the business. That also includes obtaining approvals and coordinating changes when the corrective actions require it▪ Constant communication with the Problem Management team to ensure all technical details are captured during the restoration▪ Involvement in the incident review phase (Post Incident and Root Cause reviews). Representing all the tasks HP have taken as part of the resolution along with corrective actions to the customer ▪ Proactive activities: coordinating a Storage Migration Project in terms of its actual execution with an involvement for almost two years Show less

  • Quality Systems Consultant - ISO 27k

    Feb 2016 - Jun 2016

  • Client Capability Lead

    Apr 2013 - Jan 2016

  • Team lead of Incident management team

    Apr 2012 - Mar 2013

  • Incident Manager

    Feb 2010 - Apr 2012
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  Netrix Global

  Jun 2016 - now

  • Team Lead, Tier III Systems

    Jan 2022 - now

  • System Engineer

    Jun 2016 - now