Brian Y.

Experience

• 

  Koala International Pty Ltd

  Jan 2020 - Feb 2020

  Information Technology Support Technician

  Mainly responsible for monitoring and maintaining the computer systems of the company, and liaised with employees and customers by helping them solve technical and application problems, including but not limited to resolve any IT-related issues, monitor and maintain the computer systems and networks of the company, replace parts as required, and set up new user’s accounts and profiles.

• 

  Skedulo

  May 2021 - May 2023

  Information Technology Operations Specialist

  - Participate in on-call rotations for after-hours support and maintenance of IT and Security systems. - Collaborate with other departments to ensure seamless implementation, replacement and integration of IT and InfoSec related systems and process.- Ensure compliance with regulatory and industry standards related (e.g., NIST Standards, CIS benchmarks, etc.) to access control and device management.- Configured and deployed an MDM CIS hardened baseline profile to all Mac and Windows endpoints, and troubleshoot and resolve related issues, ensuring minimum user impacts and maximum uptime and availability.- Implement and maintain policies and procedures related to identity and access management by following the principles of least privilege. - Configure and implement DAC, RBAC, ABAC, and Rule-based access controls in different systems with the best fit.- Develop and deliver training to end-users on the use of IT &Infosec systems. - Provide hands-on & remote technical support to diagnose & resolve issues with company devices & applications. - Be the frontline for our internal helpdesk ticketing process. - Monitor company networks for security potential breaches or suspicious activities.- Implemented DLP solution to monitor and prevent data breaches, exfiltration or unwanted destruction of sensitive data.- Be the first responder of SEV4 and SEV5 incidents.- Implemented both remotely and on-site office network infrastructure build up. Show less

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  LMG

  May 2023 - now

  Information Security Analyst