William Shaffer

Experience

• 

  USAF Civil Engineer

  Nov 1998 - May 2020

  Retired Master Sergeant- IL Air National Guard
• 

  Air National Guard

  Feb 1999 - Feb 2019

  Production Controller Construction
• 

  GSA

  Feb 2019 - now

  Serves as a senior property manager and a team leader over a group of building management specialist for multiple federal owned buildings and leased locations. Plans, coordinates, and evaluates the full range of work activities of a team of employees supporting the designated building group. Manages and evaluates building operations and/or building management programs to achieve customer satisfaction. Anticipating customer needs and responding to customer interactions and from those inputs, advocates for the customer and integrating customer mission and needs into asset plans and recommendations. Serving as an advocate for investment in assigned buildings in a way that realizes and optimizes building conditions, systems, equipment, operating efficiency, etc., while accounting for customer and revenue values.Ensuring the technical soundness of contractor provided supplies and/or services/processes and decisions through the review, oversight and management of services, construction and/or lease projects, including assessment of contractor performance. Managing customer relationships and communications to enhance customer loyalty and retention in accordance with established playbooks and business processes. Show less

  • Lead Building Management Specialist

    Nov 2023 - now

  • Building Management Specialist

    Feb 2019 - Nov 2023