Mohammad Amin

Experience

• 

  RAJ GATE LIMITED

  Jan 2015 - Apr 2023

  Head Waiter

  - Promote customer satisfaction with timely table check-ins to assess any food or beverage needs.- Maintain cleanliness of server areas and ensure they are stocked to increase efficiency in a fast-paced serving environment.- Offer recommendations for specials, popular dishes and personal favorites.- Ensure a calm and poised attitude when dealing with difficult customers or particularly busy shifts.- Field and clarify any questions about orders and/or specialty items.- Uphold a spirit of enthusiasm while promoting excellent service, successfully increasing referrals and walk-in business.- Adhere to local and restaurant food safety guidelines at all times.- Refer any client requests or recommendations to the kitchen for consideration.- Report directly to management with any escalated client issues. Show less

• 

  NHS

  Jan 2019 - Feb 2019

  NHS physiotherapy Intern

  - Assisted patients suffering from cardiovascular disease.- Educated patients about relevant exercises and practices to mitigate disease and improve comfort.- Motivated patients to improve morale and quality of life.- Authored case notes and reports, and collected statistics from patients.- Utilized a stop watch to time exercise times.- Reviewed and supplied specific training programmes to patients.- Conducted all activities with a compassionate, caring and professional manner. Show less

• 

  Amazon

  Jan 2020 - Jan 2021

  Amazon Flex Driver

  - Packed, transported and delivered items to individual clients or businesses in a safe and timely manner.- Exercised strong time management and customer service abilities.- Successfully delivered items on time by using the best and most efficient routes.- Interpreted maps, used GPS technology and followed oral and written instructions to make deliveries.- Ensured adherence to corporate procedures to maintain company and client data confidentiality.- Relayed customer complaints, requests and feedback to management for quick resolution.- Fielded any client inquiries in a professional manner.- Maintained road safety at all times. Show less

• 

  HM Revenue & Customs

  Jan 2021 - Oct 2022

  Customer Service Representative

  - Review client records using database to provide appropriate information to customers.- Process customer requests and update customer records in a timely and accurate manner.- Ensure customer satisfaction by leveraging forward-thinking strategies focused on addressing customer needs and resolving any concerns.- Field and resolve customer issues, determining root cause of problems to resolve product or service complaints.- Utilize company troubleshooting resolution tree to evaluate technical problems and employ appropriate solutions.- Handle all customer requests with excellent support and individually tailored recommendations to address needs.- Establish highly empathetic client relationships, earning a reputation for exceeding service standard goals.- Provide excellent service, resulting in a consistent 98% customer satisfaction rating.- Achieve all customer call guidelines for service levels, handle time and productivity.- Report to management with any escalated client issues or concerns.- Attend regular staff meetings to keep clear paths of communication.- Uphold all relevant local and federal regulations in all aspects of the job. Show less

• 

  IT Career Switch

  Sept 2021 - Aug 2022

  IT Technician Trainee
• 

  Lancashire County Council

  Oct 2022 - now

  - Resolve first-line ICT issues via telephone and self-service on a rota basis to ensure that key performance indicators are met via the Service Now IT Service Management and Genesys telephony systems.- Independently attend to more complex ICT issues at the second line, using well-established problem diagnosis system.- Offer technical support to end-users for both hardware and software issues, including diagnosing and resolving problems, logging and tracking requests, and following up with customers to guarantee satisfaction.- Perform installation and configuration of computer hardware and software, including operating systems, applications and drivers.- Thoroughly understand key priorities, targets and effectiveness of the service in order to ensure compliance with service level agreements.- Foster and maintain knowledge base articles.- Respond independently to unforeseen problems while prioritizing assigned tasks.- Complete all work within an ITIL framework.- Train and support new hires and junior team members.- Complete staff trainings to ensure knowledge of proper procedures, regulations and any new developments.- Report to management with any escalated issues.- Support various IT projects with strategic insight and design knowledge.- Conduct regular research to stay abreast of new trends and developments in the field.- Consult other officers for assistance with collaboratively resolving difficult inquiries. Show less

  • Network Engineer

    Jul 2023 - now

  • Information Technology Support Technician

    Oct 2022 - now