Candace P. Yarbor

Experience

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  The Commercial Appeal

  Feb 2005 - Aug 2007

  Customer Service Representative

  Cross trained in several areas such as dispatch, switchboard operator, and quality control. As an operator I answered a multi-line switchboard and routed the calls to the correct personnel. When I dispatched I received inbound calls from internal field representatives, route personnel, district managers, to handle escalated complaints for immediate response. As a customer service rep, I received calls for billing, missed deliveries, and general complaints. During the cross training process in the quality department, I assisted the supervisor with compliance, accuracy, call monitoring and employee feedback. Show less

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  Krofron Investments

  Aug 2007 - Mar 2011

  Talent Acquisition Specialist

  Provided job candidates opportunities by posting openings, reviewing resumes, screening, interviewing, and testing. Maintained and processed confidential information, forms, and records. Monitored pipeline to assign responsibilities, coordinated office activities, ensured filing systems were secured and kept confidential. Recruited and managed up to 10 employees during the seasonal quarters for the year. Also participated in budget meetings, managed calendar, prepared orientation packets, and processed termination paperwork. In addition to my core responsibilities, I also created presentations to implement procedural and policy changes, as well as answer phones and relay messages. Show less

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  FedEx Office

  Apr 2011 - Feb 2013

  Lead Consultant

  Cross trained new employees, created development plans, performed 90-day assessments and identified roles & responsibilities for each team member. Received ongoing training to improve teaching, coaching, leadership, communication & evaluations.Also completed orders, quoted prices for projects, operated equipment, and researched customer accounts for resolutions. As well as provided excellent customer service in shipping in regards to products, services, routes, and rates. Additional duties include maintaining filing system, assisting with financial planning, and ensuring the center has the necessary supplies, equipment, and inventory. Show less

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  South & Western Managing General Agency

  Feb 2013 - Sept 2013

  Underwriting Technician

  Collaborated daily with Underwriter while analyzing risks for eligibility requirements for commercial insurance products. Determined appropriate coverage, complete & review market analysis, & assisted with multi-million dollar accounts for scheduled dwellings. Familiar with quoting, binding, issuing, and processing of policies & endorsements. Reviews and calculates product ratings for renewals and new business risks.Utilize product line subject matter expertise to underwrite insurance risks within assigned area of responsibility by managing rates, terms and conditions for existing and new businesses. Collaborated with senior department leaders by sharing specialized knowledge and recommending opportunities for improvement to influence development opportunities. Measure and optimize portfolio progress by reviewing and analyzing underwriting data and monitoring industry best practices to identify opportunities for continuous improvement. Optimize department operations by supporting the underwriters and participating in the review and analysis of the portfolio and participating in internal meetings for compliance and best practices. Show less

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  Victory University

  Sept 2013 - Nov 2014

  Student Services Coordinator

  Front line customer support for students, performed monthly check-ins, attended online events, lead orientations, and tracked academic progress. Also assisted families with knowledge regarding history of school and collecting data to share with marketing team along with success stories. Created time-sensitive reports for director and assisted with the financial aid dept as needed.

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  Absolute Care Home

  Mar 2015 - May 2015

  Office Manager

  Communicated clearly and effectively with clients and staff while maintaining multiple tasks and projects. Solved issues on a daily basis with conflict management and resolution skills. Enforced agency rules, policies, and procedures because timeliness and quality care is a guaranteed service. Managed 30 employees, screened, interviewed, and recruited honest caregivers to function in a highly professional and results oriented environment.

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  DriveTime

  Jun 2015 - now

  Interacts with customers while creating finance options and educating customers about their financial situation by allowing them to visualize and enjoy the experience. Creates a continuous lead tracker by building relationships, scheduling appointments, answering questions, and explaining the approval process. As a bonus driven employee, the competitive pay structure has allowed me to remain in the top 10% of the Memphis locations. As communication is my passion I enjoy providing superior customer service, asking for the sale, and accomplishing the ultimate goals set forth. Show less

  • Sales Advisor

    Jun 2015 - now

  • Operations Advisor

    Jun 2015 - Aug 2015
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  Cici Rayne LLC

  Jan 2016 - now

  Business Manager

  Build relationships to ensure the quality of lingerie is of high standard while promoting and cross selling all products via social media. Design promotional digital materials, create graphic designs, develop budgets, and implement as well as monitor email campaigns success rate. Establish content to copyedit, proofread, and revise communications while staying abreast of all trends and technological changes. Interview, recruit and train new marketers to become successful marketing reps.