Reginald Otchere

Experience

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  Best Buy

  May 2010 - Jan 2011

  Digital Life Specialist

  • Recognized for ability to achieve and exceed established sales objectives and quotas• Utilized independent judgment and analytical ability to anticipate and solve customer problems• Consulted customers on innovative product features to aid in customer decisions

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  First Midwest Bank

  Jul 2010 - Jul 2013

  Teller III/On the Job Trainer

  • Analyzed over $100,000 of cash flow within branch and made recommendations based on demand of cash on a weekly basis• Exceeded sales quota by 200% monthly for 2 consecutive years• Facilitated motivational events to enhance employee engagement• Administered instructional design for newly hired tellers• Supervised tellers to ensure quality performance in absence of Teller Supervisor

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  University of Illinois at Urbana-Champaign Office of the Dean of Students

  Aug 2013 - May 2014

  Graduate Assistant

  • Coordinate, plan, and supervise campus-wide events to accommodate over 1000 students• Support special projects relating to operations and administration of larger office • Serve as on-site representative for campus-wide student events• Update and edit student event project management documentation as needed

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  MSTM Small Business Consulting

  Feb 2014 - Jul 2014

  Project Manager/Team Leader

  • Prepare daily workloads for 6 team members and coordinate daily allocation of work• Motivate team members to achieve high standards and follow a Gantt Chart• Handle client inquiries and create proactive solutions before minor issues become major issues• Organize and chair weekly team and client engagements focusing on targets and achievements• Provide recommendations for improved and enhanced business efficiency to clients

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  KPMG US

  Aug 2014 - Nov 2016

  CIO Advisory Associate

  • Manage internal ServiceNow collateral via internal ServiceNow Knowledge base and Confluence• Design IT Service Management models and analysis that align to business strategy• Lead IT infrastructure workshops to improve end-to-end ITSM processes• Configure Service Catalog items on ServiceNow Platform based on business requirements• Utilize ITIL methodology to implement IT Service Management processes in ServiceNow • Manage assigned work stream exhibiting effective client interaction skills to drive solution definition• Facilitate weekly training sessions for the IT Service Management Franchise Show less

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  Accenture

  Jan 2017 - Sept 2017

  Senior Analyst - Software Technology Implementation

  • Support all phases of the system development lifecycle in deploying ServiceNow solutions• Gather and translate business and functional requirements into final products that meet client needs• Execute ServiceNow configuration and customization that align with business requirements• Expand utilization of the ServiceNow Platform by demonstrating new capabilities to client• Manage the lifecycle of ServiceNow enhancements in backlog• Manage the remediation of defects logged in ServiceNow test environment • Develop and update test scripts to validate functionality of ServiceNow environment• Support the build and enhancements of internal ServiceNow assets• Support the development of proposals to gain new business• Lead and facilitate daily team integration meetings Show less

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  Deloitte Consulting

  Sept 2017 - May 2021

  • Senior Consultant - ServiceNow Capability

    Aug 2019 - May 2021

  • Consultant - ServiceNow Capability

    Sept 2017 - Aug 2019
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  EY

  May 2021 - Dec 2021

  Manager - Technology Consulting
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  ServiceNow

  Jan 2022 - now

  • Principal Solution Architect

    Nov 2024 - now

  • Principal Success Architect

    Jan 2022 - Nov 2024